Ratings based on 1,877 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ft Myers
Posted 26 Nov 2024
The property was very nice overall and the bed was incredibly comfortable! The staff was very friendly and helpful.
by A verified traveler
Posted 26 Nov 2024
good value for the location
Comment from Hotel Management
26 Nov 2024 by Maurice, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Maurice, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 25 Nov 2024
The stay was amazing and everything no was walking distance, the staff was amazing
Comment from Hotel Management
26 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Nov 2024
Clean and quiet
Comment from Hotel Management
26 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Nov 2024
Location
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Ricardo, thank you for staying with us at Hilton Garden Inn New York/Times Square Central. It's wonderful that our prime location enhanced your visit. We hope to welcome you back soon for another great experience.Tennile BoydGeneral Manager
by A verified traveler
Posted 25 Nov 2024
Unfortunately the check in process was somewhat slow. The line was not that long but somehow the length of time that it took to check the few people in felt like there was a super long line. I understand that some customers need more assistance than others but a concierge could have helped relieve some of that back up in the line. Otherwise so far so good. I rate it a 3/5 because of the inefficient check in process
Comment from Hotel Management
25 Nov 2024 by Joanne, Hotel Management
Thank you for sharing your feedback with us. I sincerely apologize for the delays you experienced during check-in, and I completely understand how frustrating it can be to wait longer than expected, especially when the line doesn't appear to be long. We strive to make every part of our guests' experience as smooth and efficient as possible, and it seems we fell short in this instance.I appreciate your suggestion to have a concierge assist with relieving the line, and I will be sure to share your feedback with our team. Your comments are valuable, and we will work to improve the check-in process so that future guests have a better experience.We’re glad to hear that otherwise your stay has been going well, and we hope to provide you with a more efficient check-in experience should you return. If you have any further concerns or needs during your stay, please don't hesitate to reach out.Thank you again for your feedback.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Joanne, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 22 Nov 2024
very close to time square.
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Julia, thank you for highlighting the convenient location of the Hilton Garden Inn New York/Times Square Central. It’s wonderful to hear you had a great time with us. Until your next visit, safe travels.Tennile BoydGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Very convenient to Times Square!!
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Chad, thank you for staying with us at Hilton Garden Inn New York/Times Square Central. We’re delighted our location added to your convenience and hope to see you again soon.Tennile BoydGeneral Manager
