Ratings based on 2,174 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Centrally located, clean and great staff
Comment from Hotel Management
9 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A verified traveler from Reston
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
by A verified traveler
Posted 8 Dec 2024
Staff was great. Clean rooms. Great location. Be sure to eat pizza around the corner at Ciao Bella
Comment from Hotel Management
9 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
by A verified traveler
Posted 8 Dec 2024
Rough sleepers outside sheltering the scaffolding outside the front door basic bedroom and roll inn bathroom, you have to hand your credit card you paid on to receive your key card, no free upgrade or breakfast given even though I am a platinum member with Expedia / Hotels.com and to top it off never charged anything to the room had breakfast there as it was $20 per person for continental breakfast so spent nothing and on my return home landing at airport had been charged over $300 for nothing as a paid as I go in the shop and charged nothing to the room also gave $40 dollars per staff , receptionist , doorman , cleaner and lobby man in a Christmas card for a rip so now have the hassle of finding out what/ whos bar bill has been charged on my card that I didn’t sign for or get a final bill as I was leaving and will be a hassle to try to get back !!
Comment from Hotel Management
9 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for sharing your feedback with us, as we rely on this feedback to improve our guest experience. We understand that you may have been dissatisfied with your stay, however these claims are unfounded.We do not require the credit card you used to book, we simply ask for a credit card for a 100 security deposit, as stated on all of our booking sites. Additionally, we provide complimentary upgrades upon availability to Hilton Honors members exclusively, not Expedia members. Lastly, you were charged 272.19 as a smoking fee (listed on our sites as 250+tax) as due to the overwhelming odor of cigarettes you left behind, we had to keep your room out of order for two nights to treat the room for the smell. Thank you again for your feedback.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
by A verified traveler
Posted 8 Dec 2024
Average hotel.
Comment from Hotel Management
8 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your honest feedback with us. While we’re delighted you enjoyed some aspects of your stay, we apologize that not all aspects of your stay met your expectations. We’ll be addressing your concerns with our team, and we hope that you’ll give us another chance when you return to New York City.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to give us a perfect score! Your feedback means the world to us, and we’re happy to hear that you enjoyed your time with us. We would be honored to welcome you back with us in the future.
by A verified traveler
Posted 7 Dec 2024
Old facilities, sheets were not clean, took awhile for the heat to warm up the room, but overall I would stay there again. Hotels in Manhattan are expensive and this was the best I could find for in my budget. The location was AMAZING and within walking distance to most everything we wanted to see. Towels were nice and having a refrigerator and microwave in the room was a huge plus! Also, one of the few places I could find with two queen beds. Do it!!
Comment from Hotel Management
8 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
by A verified traveler
Posted 7 Dec 2024
We stayed here for a week during the Macy’s Day parade. It was perfect for our stay! Just a few blocks from Macy’s, it was a good walk to see all the holiday sights. The paint might be peeling in the bathroom and the front desk might not tell you there’s free, delicious coffee and tea downstairs in the lobby in the morning. For the price though, it was still a great deal with two queen sized beds. The concierge was not very knowledgeable about the area but we had google. Hindsight tip: leave the hotel by 5:15am as the streets around Macys are blocked off so you have to walk around. The block of 36th and 6th is a “quiet zone” where the parade has to stop playing and singing bc it messes with the feedback of the live production. Snag a spot higher than 37th for more fanfare, although 36th was still fun and close enough to run back to the hotel if needed. Incredible experience and this hotel was great for us, surrounded by flower shops. Ramen across the street and a pizza place on the corner of 28th and 6th that will make you feel like a VIP.
Comment from Hotel Management
8 Dec 2024 by Joseph Young, Assistant General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We’re happy to hear that you enjoyed your time with us and we hope to welcome you back in the future.
