Ratings based on 1,518 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Room not cleaned despite my requesting it was cleaned.
by A verified traveler
Posted 23 Nov 2024
Only service to the room on one of four days I.e., didn’t change or make up bed, no clean towels provided.
by A verified traveler from Sacramento
Posted 21 Nov 2024
The hotel put a double charge on my credit card, not on receipt, causing a huge mess and discovered only when I happened to go to the credit card site for other reasons. Then it took four full hours to get them on the phone. Awful.
Comment from Hotel Management
22 Nov 2024 by Rooms controller, Hotel Management
We do apologize for the delay in response to your inquiry. We appreciate your feedback.
by A verified traveler from Levis
Posted 21 Nov 2024
Overall good. I stayed 5 nights.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Karine, Thank you for taking the time to rate your visit. We are glad to know your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Rany C. Baroudi General Manager
by A verified traveler
Posted 21 Nov 2024
Would stay here again
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Corinna, We are pleased you had an energizing and fulfilling stay at Hilton Garden Inn New York/Central Park South-Midtown West and that our attention to detail helped elevate your visit. It is lovely to know that we will be your home every time you visit the city. Thank you for the generous review.Rany C. Baroudi General Manager
by A verified traveler
Posted 20 Nov 2024
Great location. Great staff. But property needs updating and room amenities were lacking. Wifi was slow and did not work at all 1/2 the time. Three small elevators were inadequate for a full 35 story hotel. While we were there the telephones were not working on the 30th floor. Some rooms adjacent to the elevators were noisy. This could be a great hotel but some areas need updating.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Terry, Thank you for sharing your valuable feedback. We are pleased to hear you enjoyed our central location and found the service provided by our team to be helpful. However, we apologize for the issues you experienced with the Wi-Fi, elevators, and room amenities. Your comments regarding the telephone and noise concerns are appreciated, and we will use them to make improvements. Your observations about the updates needed are also valued; we remain committed to providing clean and impeccably maintained accommodations and will address these points accordingly. We sincerely hope you’ll consider staying with us again, and we are committed to providing a more comfortable and enjoyable experience in the future.Rany C. Baroudi General Manager
by A verified traveler
Posted 19 Nov 2024
Good location for Times Square
Comment from Hotel Management
19 Nov 2024 by rooms controller, Hotel Management
thank you for your feedback!!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by rooms controller, Hotel Management
Thank you for your feedback! We appreciate it so much!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Mayra, We are happy you had such a lovely stay at Hilton Garden Inn New York/Central Park South-Midtown West! Thank you for sharing your rating with us. We loved having you as our guest, and we hope to see you in the near future.Rany C. Baroudi General Manager
by A verified traveler
Posted 18 Nov 2024
Great hotel!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Joshua, We are thrilled to read about your fantastic stay at Hilton Garden Inn New York/Central Park South-Midtown West and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to the city.Rany C. Baroudi General Manager
