Ratings based on 965 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Was no hassle straight to the point polite, and professional. The building was in top condition. I will recommend it to friend and family. Thank you very much for this day.
Comment from Hotel Management
18 Nov 2024 by Darren Piercey, Hotel Management
Anthony-Thank you so much for your kind words and great review. This is definitely a great way to start a new week. We are happy to hear that we were able to exceed your expectations during your stay and we look forward to hosting you again in the near future.We have shared your comment with the team as this is a great motivator and tool that we continue to use to enhance the guest experience.Happy Holidays from our family to yours.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Had a nice stay
Comment from Hotel Management
17 Nov 2024 by Darren Piercey, Hotel Management
Nikita-Hello from Long Island City. Thank you for choosing the Hilton Garden Inn Long Island City for your recent visit to the NYC/LIC area. We are happy that you enjoyed your stay and invite you back on your next visit to our area.Happy Holidays from our famiy to yours.Sincerely,Darren PierceyGeneral Manager
by A verified traveler from Hydeatabad
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Darren Piercey, Hotel Management
Ashish-Thank you for responding to our survey regarding your recent stay. It looks like our team was able to deliver on our promise of delivering on exceeding your expectations. Our convenient location, friendly staff and clean comfortable rooms is the reason why so many leisure and corporate travels choose the Hilton Garden Inn Long Island City.We look forward to seeing you on your next visit.Sincerely,Darren PierceyGeneral Manager
by A verified traveler from victorville
Posted 16 Nov 2024
the cleaness of the facility friendly employes and great experience
Comment from Hotel Management
16 Nov 2024 by Darren Piercey, Hotel Management
Marta-Happy Holidays from the Hilton Garden Inn Long Island City New York team. We sincerely appreciate your taking the time to share your experience with us and we appreciate your 5 out of 5 ranking and the positive feedback regarding your recent stay.We love feedback, the guest voice is so powerful and helps us continue to enhance the guest experience. Thank you again for choosing our hotel and we hope that the next time your travels bring you back to our area that you will again choose to stay with us.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Darren Piercey, Hotel Management
Conner-Hello from the Hilton Garden Inn Long Island City team. Thank you for taking the time to share with us your experience. I sincerely regret that we were not able to exceed your expectations and that we only earned a 1 out 5.I would really appreciate the opportunity to speak with you to determine what we can improve on so that on your next stay, we can earn a 5 out of 5. We do appreciate your choosing our hotel and I hope that we can connect to discuss your stay. Thank you again for sharing and we would like to wish you and your family the very best for the Holidays.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Everything you would need is Within walking distance, and if not, the subway is right there tooo
Comment from Hotel Management
13 Nov 2024 by Darren Piercey, Hotel Management
Hello Esequiel-Thank you for taking the time to rate your recent stay with us at the Hilton Garden Inn Long Island City New York. We are pleased to hear that you enjoyed your stay and we hope that the next time your travels bring you back to NYC/LIC that you will again choose our hotel. Our staff awaits your return.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Darren Piercey, Hotel Management
Hello Guadalupe-Thank you for choosing the Hilton Garden Inn Long Island City for your recent visit to the NYC area. We are pleased that you enjoyed your stay and we hope to see you again on your next visit.Happy Holidays from our family to yours.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 12 Nov 2024
The hotel was close to subway and the room itself was spacious by NYC standards. The only downside was the marijuana smoke we smelled when we opened the bathroom door. Guessing it was from a vent.
Comment from Hotel Management
12 Nov 2024 by Darren Piercey, Hotel Management
HI Kate-Thank you so much for sharing your experience with the team. First, we want to say "Thank You" for choosing our conveniently located hotel in Long Island City. Although our hotel is 100% Non-Smoking, sometimes the actions of others negatively impacts our other valued guests and I am so sorry that this prevented you have from a Perfect stay. We take our No Smoking policy very serious and although we make every effort to ensure it is enforced, sometimes it just gets away from us and impacts guests such as yourself.I do hope that you will again give us another opportunity to serve you on your next visit to the NYC metro area.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Darren Piercey, Hotel Management
Hello Marcelo-Good afternoon! Thank you for taking the time to review our recent stay at the Hilton Garden Inn Long Island City New York. I noticed that you scored our hotel a 2 out of 5.I would value the opportunity to speak with you to discuss the issues that prevented our team from exceeding your expectations. I also hope that you will again give us the opportunity to serve you so that we can earn that Perfect 5.I look forward to speaking with you as we are always looking for ways to improve the guest experience.Sincerely,Darren PierceyGeneral Manager
by A verified traveler
Posted 11 Nov 2024
The hotel is close to midtown. Only 4 stops on the train to get to midtown times square. Right downstairs from the hotel is ia 24/7 food court.
Comment from Hotel Management
11 Nov 2024 by Darren Piercey, Hotel Management
Hello Jonathan. Thank you for your valuable feedback. We are so pleased to hear that you enjoyed your stay at the Hilton Garden Inn Long Island City and that you found our location convenient. We are only a few steps from the Queens Plaza subway station and many great places to grab a some delicious food.We look forward to seeing you again soon.Sincerely,Darren PierceyGeneral Manager
