Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Service was great, the television did not work but they were prompt at replacing it. Breakfast had a large selection and the food was fresh. Enjoyed our stay.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Dear Judith, Thank you for taking the time to review your stay and for the generous words about our friendly staff and enjoyable breakfast. We are so glad you enjoyed your stay overall. However, we hope you will accept our apologies for the inconvenience regarding the television. We are happy that our staff was able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back to Hampton Inn New York - LaGuardia Airport the next time you are in the area!Jim NorrisGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Ace, we appreciate your choice to stay with us and thank you for taking the time to provide your feedback. It is very disappointing to learn that your stay was anything other than exceptional. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Thank you once more; we hope you will visit us again soon. Jim NorrisGeneral Manager
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
I was disappointed that the TV didn’t work and maintenance couldn’t fix it. I also didn’t appreciate not being able to get a water bottle for a reasonable price. I took money out and the front office couldn’t make change for me to afford to get a water bottle out of the machine. The only other option was a $7.50 water bottle from room service.
I did appreciate how nice the staff and maintenance crew were.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Lauren, we would like to offer our sincerest apologies for the difficulty you experienced with regard to our vending machines, as well as the issues you experienced with the TV in your guest room. Please know that we take your concerns to heart and deeply regret the negative impact caused by our inability to resolve this matter in an effective manner. We are grateful for your patience and assure you that our engineering team is working diligently to find an effective solution to this issue. Your comments regarding the exceptional service provided by our associates are greatly appreciated, and it will be a pleasure to pass along your kind remarks. We would like to thank you once more for choosing us for your trip to New York, and we hope you will give us another opportunity to provide you with the outstanding experience you deserve.Jim NorrisGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Very welcoming
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear Simone, thank you for being our guest and for taking a moment to let us know that your stay was worthy of a perfect score! We couldn't be happier knowing you enjoyed your time with us to the fullest thanks to the friendly hospitality shown by our team. We truly appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Jim NorrisGeneral Manager
by A verified traveler from Valrico
Posted 14 Nov 2024
We could not adjust the water temp in our shower. At times it was extremely hot.
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear Anthony, we hope you will accept our sincere apologies for any inconvenience caused by the water temperature control issues you experienced during your visit. Please know that we take your concerns to heart and deeply regret the negative impact this matter had upon your trip. We are grateful for your patience and assure you that our engineering team is working diligently to find an effective solution to this issue. Should your travels bring you back this way, we would love another opportunity to welcome you back for the flawless stay you deserve.Regards,Jim NorrisGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Service desk couldn’t care less. Thin walls & noisy neighbors. Snacks & cleanliness of lobby was appreciated & Bfast was fine enough. Everything just fine. Nothing to complain about and nothing to be happy about.
Comment from Hotel Management
14 Nov 2024 by GM, Hotel Management
Dear Jenean, thank you for taking the time to provide some insight into your recent stay. While we're comforted to know there were some positive aspects to your visit, we certainly regret hearing of any areas in which we may have fallen short of your expectations. Please accept our sincere apologies for any disappointment that may have been caused by the disruptive noise you encountered, in addition to the level of service provided by our team. We will discuss these matters with our associates, and we hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards,Jim NorrisGeneral Manager
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Have a a great time
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Dawn, thank you for being our guest and for taking a moment to share that you had a great time during your visit. We truly appreciate your choice to stay with us and hope to welcome you back again for another fantastic stay!Jim NorrisGeneral Manager
by A verified traveler
Posted 7 Nov 2024
When checking in to this property, they had a stand for only three nights so I had to call in and speak with a representative from Expedia being that we booked through them
Come to find out the reservation was lost
Then two days later, there was a boiler issue at the property, so there was no water all day
We spend the day in the city and when we return, the water was working, but it was only hot water no cold water
I called downstairs and requested maintenance to come up and they never came up
Housekeeping did not come up and clean our room every day, even though we did not have the do not disturb sign up
When I spoke with the front desk, I got the impression that they really did not care
I understand things happen, but it’s all in how you resolve the issues
They clearly do not care about their guests
It is the worst hotel I’ve ever stayed in and I do not recommend it
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Tara, thank you for being our guest and for taking a moment to share about your experience. We hope you will accept our sincere apologies for any inconvenience caused by the reservation difficulties you noted, as well as the water temperature issues you experienced during your visit. Please know that we take your concerns to heart and deeply regret the negative impact these matters had upon your trip. We are grateful for your patience and assure you that our engineering team is working diligently to find an effective solution to the boiler issue. We would also like to extend our apologies for any disappointment you may have felt due to the lack of housekeeping service you received during your visit. This too will be addressed with our team to ensure oversights such as this are not repeated.We do truly appreciate you choosing us for your trip to New York, and we hope you will give us another opportunity to provide you with the outstanding experience you deserve.Best Regards,Jim NorrisGeneral Manager
