Ratings based on 978 Verified Reviews

3.8 out of 5
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 20 Jan 2025
Not well maintained property. Shower head is kind of broken. Hair of the previous tenant left on shower wall. Used lotion was not replaced. But staffs are friendly and professional.
5 out of 5
by A verified traveler

Posted 17 Jan 2025
Muy bueno
3 out of 5
by A verified traveler

Posted 11 Jan 2025
Ok
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jan 2025
5 out of 5
by A verified traveler

Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by HS, Hotel Management
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with us at GRANDVIEW HOTEL. It’s always our goal to provide exceptional service, and it’s incredibly rewarding to know that we succeeded in making your visit enjoyable.
3 out of 5
by A verified traveler

Posted 31 Dec 2024
Staff need to do better, specially the two guys who worked on Monday evening
Comment from Hotel Management
5 Jan 2025 by HS, Hotel Management
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with us at GRANDVIEW HOTEL. It’s always our goal to provide exceptional service, and it’s incredibly rewarding to know that we succeeded in making your visit enjoyable.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Dec 2024
5 out of 5
by A verified traveler

Posted 29 Dec 2024
Comment from Hotel Management
5 Jan 2025 by HS, Hotel Management
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with us at GRANDVIEW HOTEL. It’s always our goal to provide exceptional service, and it’s incredibly rewarding to know that we succeeded in making your visit enjoyable.
2 out of 5
by A verified traveler

Posted 29 Dec 2024
Comment from Hotel Management
5 Jan 2025 by HS, Hotel Management
Providing excellent customer service is a top priority for us, and it’s clear from your comments that we fell short. Please know that your concerns have been taken very seriously. We are reviewing our procedures and will be addressing these issues with our team to ensure that future guests do not encounter the same challenges.
3 out of 5
by A verified traveler

Posted 29 Dec 2024
It was okay. Just don’t expect the worse.
Comment from Hotel Management
5 Jan 2025 by HS, Hotel Management
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with us at GRANDVIEW HOTEL. It’s always our goal to provide exceptional service, and it’s incredibly rewarding to know that we succeeded in making your visit enjoyable.