Ratings based on 1,808 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The hotel was nice and convenient. We were told by the front desk we could have adjoining rooms but when we got to the rooms they weren’t adjoining and that option wasn’t actually available. Also there’s no exhaust fans in the bathrooms which makes for a steamy shower.
by A verified traveler
Posted 17 Dec 2024
Hotel was clean and staff was friendly.
Comment from Hotel Management
17 Dec 2024 by DIRECTOR OF OPERATIONS, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 16 Dec 2024
Great hotel, staff were very friendly. The location is awesome with lots of food places around.
Would definitely stay here again!
Comment from Hotel Management
16 Dec 2024 by DIRECTOR OF OPERATIONS, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 15 Dec 2024
Overall, nice stay - clean, convenient location and day time staff friendly.
The one thing - checking in on Wednesday late night, pouring rain out, trying to open the door to bring in a stroller, as the door is not automatic. Two small children and the attendant at the front desk just looked at me and did not offer any assistance.
Comment from Hotel Management
15 Dec 2024 by DIRECTOR OF OPERATIONS, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.
by A verified traveler
Posted 14 Dec 2024
Little gem perfect for a tourist.
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 13 Dec 2024
Lovely room, air con very loud though. Safe didn’t work but was fixed in 10 minutes. Housekeeping visited late in the day (6pm ish) when we came back from our day out which could be a bit “awkward” - would’ve been better if they came earlier in the day. Shower was good, shampoo and conditioner in bathroom. No where to charge electric toothbrush so bring adapter. Comfy beds and easy to use tv to connect to Netflix etc
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by DIRECTOR OF OPERATIONS, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 11 Dec 2024
Great stay, close to subway stations so super easy to get around. Hotel was clean and staff very friendly. Room with two double beds was spacious with good size bathroom.
Comment from Hotel Management
11 Dec 2024 by DIRECTOR OF OPERATIONS, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
by A verified traveler
Posted 11 Dec 2024
Lovely location… close to Brooklyn bridge and 9/11 memorial pools. Subway station less than 5 min walk
Comment from Hotel Management
11 Dec 2024 by DIRECTOR OF OPERATIONS, Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
