Ratings based on 733 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Jonathan, Hotel Management
Thank you for your positive review!!
by A verified traveler
Posted 12 Jan 2025
First room had dirty sheets but actually loved the room otherwise. Updated bathroom, wood floors, spacious for NYC. Was given another room which faced 1st so nosier which wasn't a problem for me. Enjoyed people watching a bit. The bathroom in this room needed updating. Fridge was not on and food rotted. When I turned fridge on, I realized that the reason the hotel didn't turn it on was because it was excessively and annoyingly loud. I wish the first room was clean because I preferred the updated bathroom and working fridge. Location is excellent. Rooms are nice. Wish I wasn't awakened every morning to the staff banging the doors on the security locks every time they go in and out to clean the room. Staff I spoke with on phone was friendly and helpful. Would stay again but not in room 12 because of the tiny shower, old cabinets, and loud fridge.
by A verified traveler
Posted 6 Jan 2025
Wonderful stay in the East Village with plenty of food and small businesses around, a short walk to subway stations, very easy check-in experience. Love the convenience of the kitchenette. Being on the 4th floor did not feel like a hassle, although of course it’s something to consider depending on luggage and accessibility limitations. Street noise can be heard, but the area is relatively quiet in comparison to other busier neighborhoods in Manhattan.
Comment from Hotel Management
7 Jan 2025 by Jonathan, Hotel Management
Thank you for your review! We're glad you enjoyed the East Village, kitchenette, and easy check-in. We appreciate your feedback and hope to welcome you back soon!"
by A verified traveler
Posted 25 Dec 2024
Place was very simple but had everything that you need for a stay in NYC. The lock on the door was a bit of an issue getting in - you just had to do it a couple of times then it worked. Only reason I gave it 4 stars.
Comment from Hotel Management
25 Dec 2024 by Jonathan, Hotel Management
Thank you for your review! We're glad the space met your needs for your NYC stay. We apologize for the door lock issue and will work on improving it. Hope to welcome you back soon!
by A verified traveler
Posted 25 Dec 2024
The manager called let us know about the rooming situation and gave us another room in a sister hotel Chelsea Pines Inn. Gave us a bunch of complimentary services. Very nice staff and extremely friendly. Only downside was we had a lot of luggages and were given the room on the 5th floor.
Comment from Hotel Management
26 Dec 2024 by Jonathan, Hotel Management
Thank you for your great review. We are glad that our staff was helpful. We look forward to hosting you again in the future!
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Jonathan, Hotel Management
Thank you for your great review. We look forward to hosting you again in the future!
by A verified traveler
Posted 23 Dec 2024
Overall a good option for the price. Great location. The address is deceiving because the entrance is not on First Ave., it's on 9th Street. It is a walk up and we stayed on the third floor which wasn't too bad even with my bad knees but I would have had a difficult time if we were on a higher floor. Our room was a corner unit and was cold, it was about 15° outside that night, and the heater was wonky. Communication with management was great. I had to call to get a cot removed from the room and they picked up right away and someone came within a couple of minutes to take it away. Only one real negative, the towels! The towels were clean but they were incredibly rough. We didn't use the kitchen facilities at all but it's a nice to have if you want to save on eating out. Also, you'd have to be creative about a sit down meal as there is no dining table but there are two chairs and a desk - or just eat in bed.
by A verified traveler from Buffalo
Posted 20 Dec 2024
Very convenient
Comment from Hotel Management
25 Dec 2024 by Jonathan, Hotel Management
Thank you for your great review. We look forward to hosting you again!
by A verified traveler
Posted 17 Dec 2024
Location was great but everything else was subpar. The heater did not work, there was little hot water and the comforter did NOT come with a sheet cover (very gross...). Would not stay here again and do not recommend
by A verified traveler
Posted 14 Dec 2024
Nice visit
Comment from Hotel Management
18 Dec 2024 by Jonathan, Hotel Management
Thank you for your kind words! We're so glad to hear that you had a nice visit. We truly appreciate your feedback and look forward to welcoming you back soon
