Ratings based on 1,000 Verified Reviews

3.6 out of 5
100% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 13 Jan 2022
The property closed and didn’t let anyone know
1 out of 5
by A verified traveler

Posted 4 Jan 2022
The property is closed when we arrived. We waited outside the hotel, freezing cold
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jan 2022
1 out of 5
by A verified traveler

Posted 2 Jan 2022
They cancelled our booking a week before our stay and haven't refunded us
1 out of 5
by A verified traveler

Posted 17 Dec 2021 on CheapTickets
I didn't like nothing because they closed 😞
1 out of 5
by A verified traveler

Posted 9 Dec 2021
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Comment from Hotel Management
9 Dec 2021 by Customer Service, Hotel Management
Thank you for your feedback and for reaching out to us, Maria. We sincerely apologize for the miscommunication on our site regarding the temporary closure and we will make sure to update it properly as soon as possible. Thank you for reaching out to us about this so we can ensure this is fixed moving forward. We would still love to host you when we reopen. Thank you again.
1 out of 5
by A verified traveler

Posted 29 Nov 2021 on Travelocity
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
1 out of 5
by A verified traveler

Locked and Closed

Posted 14 Nov 2021 on Hotels
Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Comment from Hotel Management
15 Nov 2021 by Customer Service, Hotel Management
Dear guest Our sincere apologies as our closure has been extended. Due to the slow recovery in NYC the hotel was forced to extend its closure. We notified all third party of our closure and cancellation of all future bookings.
4 out of 5
by A verified traveler

Accessibility

Posted 9 Nov 2021 on Hotels
The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Nov 2021 on Travelocity
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