Ratings based on 1,264 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Rosa Martinez, Hotel Management
Dear Kenney,Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Rosa Martinez, Hotel Management
Dear La Quarius,Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 19 Nov 2024
I was very very impressed with this property. My room (and the entire property) was incredibly clean. The staff were warm, welcoming, and helpful. Absolutely ideal location if you’re in the city traveling, sight seeing, or in town for an audition.
by A verified traveler
Posted 19 Nov 2024
Rooms were very clean and front desk staff were very pleasant and helpful. Only downside is that it is beside a harm reduction centre
Comment from Hotel Management
19 Nov 2024 by Rosa Martinez, Hotel Management
Dear Monica,Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 14 Nov 2024
Booked at night on the same date by mistake and couldn't cancel on app because it was already past check in time. Called the hotel, refused to cancel/refund. Hope you have a great living with that $200
Comment from Hotel Management
15 Nov 2024 by Rosa Martinez, Hotel Management
Dear Hoonjae,Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 13 Nov 2024
The staff was excellent!!!
Comment from Hotel Management
15 Nov 2024 by Rosa Martinez, Hotel Management
Dear David,Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 13 Nov 2024
Staff was friendly and helpful with anything I needed! Good location to Dining options that are walkable. I was able to take the subway to the 9/11 Memorial then the Fairy to the Statue of Liberty very easily.
Comment from Hotel Management
15 Nov 2024 by Rosa Martinez, Hotel Management
Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Rosa Martinez, Hotel Management
Dear Daniel,Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 12 Nov 2024
was surprised at the amount of homelessness, bags of trash and open drug use, such as use of needles right in plain view not just right outside of the property but everywhere. The property itself was extremely safe and clean.
Comment from Hotel Management
15 Nov 2024 by Rosa Martinez, Hotel Management
Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 12 Nov 2024
To many homeless people around
Comment from Hotel Management
15 Nov 2024 by Rosa Martinez, Hotel Management
Thank you for your feedback, thank you for choosing the Courtyard by Marriott Times Square West for your stay.
