Ratings based on 949 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 30 Dec 2024
Basically always clean and standard. But the air, the system was very noisy, and there was a very bad odor coming from the bathroom
Comment from Hotel Management
31 Dec 2024 by Director of Operations, Hotel Management
Dear Richard, We regret that the air conditioning system and bathroom conditions were not up to your expectations. We understand how important comfort is during your stay and sincerely apologize for these issues. Your feedback is valuable to us, and we will address the mentioned concerns to ensure a better experience. However, we are glad to hear that you found the property generally clean and up to standard. We hope to welcome you back for a more comfortable and enjoyable visit.Thanks,George Grindjan Director of Operations
by A verified traveler from New York
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Director of Operations, Hotel Management
Dear Emily, We appreciate you taking the time to leave your generous rating regarding your recent visit to Courtyard New York JFK Airport. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Thanks,George Grindjan Director of Operations
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Director of Operations, Hotel Management
Dear Daltonell, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New York JFK Airport. We look forward to your return and wish you all the best with your future travels.Thanks,George GrindjanDirector of Operations
by A verified traveler
Posted 27 Dec 2024
Very polite and helpful
We’re ready to listen every time
Reachable
Comment from Hotel Management
29 Dec 2024 by Director of Operations, Hotel Management
Dear RUPINDER, Thank you for your kind feedback! We're delighted to hear that our team was polite, helpful, and always available to assist you. It's wonderful to know you had a positive experience with our service. We look forward to welcoming you again soon at Courtyard New York JFK Airport.Thanks,George GrindjanDirector of Operations
by A verified traveler
Posted 27 Dec 2024
A quiet residential environment off a busy highway.
Breakfast area with relaxing view.
Comment from Hotel Management
27 Dec 2024 by Director of Operations, Hotel Management
Dear Patrick, Thank you for sharing your feedback! We're glad you enjoyed the peaceful atmosphere and relaxing breakfast area at Courtyard New York JFK Airport. It's wonderful to hear that our location provided the calm and comfort you were looking for. We hope to welcome you again soon for another restful stay.Thanks,George GrindjanDirector of Operations
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Director of Operations, Hotel Management
Dear Alfredo, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard New York JFK Airport.Thanks,George GrindjanDirector of Operations
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Director of Operations, Hotel Management
Dear Rama, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Courtyard New York JFK Airport and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thanks,George GrindjanDirector of Operations
by A verified traveler
Posted 23 Dec 2024
Excellent Service
Comment from Hotel Management
24 Dec 2024 by Director of Operations, Hotel Management
Dear ARTHUR, Thank you for your kind words! We’re delighted to hear you enjoyed the excellent service at Courtyard New York JFK Airport. Our team takes great pride in ensuring a memorable stay, and we look forward to welcoming you back in the future.Thanks,George GrindjanDirector of Operations
by A verified traveler
Posted 22 Dec 2024
Comfortable and very welcoming.
Comment from Hotel Management
23 Dec 2024 by Director of Operations, Hotel Management
Dear rotem, Thank you for your kind words! We're delighted you felt comfortable and welcomed during your stay at Courtyard New York JFK Airport. Our team takes pride in creating a warm and relaxing atmosphere for all our guests. We look forward to hosting you again and ensuring another enjoyable experience in the future.Thanks,George GrindjanDirector of Operations
