Ratings based on 990 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
I’ve stayed at the Concorde several times. It’s excellent—rooms are rather large for NYC, nicely appointed and super clean. I’ll definitely stay here the next time I’m in NYC.
Comment from Hotel Management
17 Jan 2025 by Customer Service, Hotel Management
Suzanne, thank you for staying with us at Concorde Hotel New York. It's wonderful to hear that you appreciate the spacious, well-furnished, and spotless rooms. We're looking forward to welcoming you back on your next visit to NYC.
by A verified traveler
Posted 13 Jan 2025
Good location.
Did not like construction ongoing in building next door.
Comment from Hotel Management
15 Jan 2025 by Customer Service, Hotel Management
Marek, we are thrilled you enjoyed your stay at Concorde Hotel New York. While nearby construction can sometimes be unpredictable, we're glad our central location met your expectations. We look forward to welcoming you again soon.
by A verified traveler
Posted 11 Jan 2025
Loved the location, room size, and the staff, who were always friendly and helpful. Would definitely stay here again.
Comment from Hotel Management
13 Jan 2025 by Customer Service, Hotel Management
Jill, we’re delighted you loved your experience at Concorde Hotel New York. Our team members will be thrilled to hear your kind words. We're looking forward to welcoming you back!
by A verified traveler from Peoria
Posted 7 Jan 2025
We had a lovely room, big bathroom, windows looking in two directions. Good location in terms of transportation, bakeries, restaurants, even a liquor store. Very nice staff. Very clean. The food at the restaurant was delicious. It was a nice place to be away from the NYE crowds. Only two elevators so sometimes the wait for that was very long. Relatively quiet location. Definitely an excellent NYC experience.
Comment from Hotel Management
8 Jan 2025 by Customer Service, Hotel Management
Kristan, we are thrilled you enjoyed your stay at Concorde Hotel New York. It's wonderful to know you appreciated the spacious room, convenient location, and the delicious dining options. Our team is delighted to have provided you with excellent service. We understand that the wait for the elevators might have been inconvenient at times, and appreciate your understanding. We hope to welcome you back for another exciting New York City experience.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Customer Service, Hotel Management
Seth, thank you for staying with us at Concorde Hotel New York. We're thrilled you enjoyed your time with us!
by A verified traveler
Posted 1 Jan 2025
The hotel advertises a laundry however they do not have one - they offer a laundry dry clean service only (not family friendly), only two lifts which are slow and staff constantly use, some staff are nice and some are just rude, door service hit and miss. Only positive is very clean rooms however light bed covers. We have stayed in NY 4 times now is 2 years and won’t stay here again - we had three rooms.
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Catherine, thank you for sharing your feedback. It is disappointing to hear that your expectations were not met. The cleanliness of the rooms is important to our team and it's great to hear you found them very clean. However, your insights regarding the laundry service and experiences with team members are appreciated as it allows us to continuously improve. Wishing you pleasant future travels.
by A verified traveler
Posted 30 Dec 2024
- The rooms had the smell of food coming from the kitchen, even on the 27th floor
- We were stuck in the elevator for an hour and they didn't even apologize
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Gabriel, the feedback is appreciated, and the team is looking into the concern you raised about the rooms and the elevator experience. Your comments help us improve.
by A verified traveler
Posted 28 Dec 2024
Very good location
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Thank you for this wonderful review, Haluk!We're excited to know your time at Concorde Hotel New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, William!We're pleased to hear that you have fully enjoyed your stay at Concorde Hotel New York, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
by A verified traveler from CHERRY HILL
Posted 23 Dec 2024
I would bring my family back to stay. Posh and clean and convenient
Comment from Hotel Management
25 Dec 2024 by Customer Service, Hotel Management
Patrick,We are thrilled you enjoyed your stay at Concorde Hotel New York. It’s wonderful to hear that you found our location convenient and appreciated the elegant and tidy environment. We’re looking forward to welcoming you and your family back in the future!
