Ratings based on 915 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portland
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Kenny Scoby, Hotel Management
Dear WilliamThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!Sincerely,
by A verified traveler from cincinnati
Posted 18 Nov 2024
Location was excellent and the room was spacious.
Comment from Hotel Management
19 Nov 2024 by Area General Manager, Hotel Management
Dear Gerald,It was a pleasure hosting your recent stay at Candlewood Suites New York City-Times Square! Thank you for your generous comments and for highlighting our convenient location. We are glad to know how much you appreciated your spacious guest room. We hope you choose us again the next time your travels bring you to New York.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler
Posted 18 Nov 2024
The hotel was in a good location and a very reasonable price. I will definitely stay again.
Comment from Hotel Management
18 Nov 2024 by LMP- Front Desk Manager, Hotel Management
Crystal,Thank you so much for your recent stay feedback. We appreciate you and hope you stay with us again in a future NYC stay.
by A verified traveler from Alhambra
Posted 17 Nov 2024
Easy check in
Comment from Hotel Management
18 Nov 2024 by LMP- Front Desk Manager, Hotel Management
Luis,Thank you for your recent stay review! I am glad you found check in easy, we aim to make things smooth upon arrival at the hotel.
by A verified traveler
Posted 17 Nov 2024
Very close to everything and staff were exceptional
Comment from Hotel Management
18 Nov 2024 by LMP- Front Desk Manager, Hotel Management
Krista,Thank you so much for your recent stay review! We appreciate you and thank you for the staff kudos. We hope you stay with us again in another stay if you do visit NYC again.
by A verified traveler
Posted 16 Nov 2024
Although it’s not the fanciest hotel on the outside or inside, when I walked in, the front desk worker was extremely kind. When I was able to check into my room, I was actually blown away! It was so cute and cozy like a studio apartment. There was a medium sized refrigerator, sink, stove, dishwasher, microwave and cabinets. The bed was comfortable and everything was very clean. The view was even really nice! Looks are deceiving! Definitely check out this hotel! I wish I could have stayed longer.
Comment from Hotel Management
16 Nov 2024 by Kenny Scoby, Hotel Management
Dear ChoyceThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!
by A verified traveler
Posted 15 Nov 2024
It was clean and convenient and well priced! Everyone was so friendly
Comment from Hotel Management
16 Nov 2024 by Area General Manager, Hotel Management
Dear Vivian,On behalf of our entire team, thank you for posting wonderful feedback about Candlewood Suites New York City-Times Square! We're so happy you found the hotel spotless and that our location was perfect for your travel plans. It is lovely that our staff made a positive impression and that you found us reasonable. It was a true pleasure to have you as our guest, and we hope to see you again soon!Warmest regards,Laurie MiskoArea General Manager
by A verified traveler from Windsor
Posted 10 Nov 2024
Some of the room finishes were a bit dated. Wasn't expecting carpeting. The bathroom, though there was a tub, a typical person, even myself a male, 5'-6" would not be able to take a bath. One of 2 elevators on my last day was out of order so it took some extra time to get up and down from my 18th floor room. Bed was comfy though. As I was working remotely, there was of space for a laptop and travel screen to be set-up comfortably. The desk chair was OK. WIFI was good. The price I paid through Expedia, was acceptable for the 4 days I was there and in the area it is.
Comment from Hotel Management
11 Nov 2024 by Kenny Scoby, Hotel Management
Dear JoseThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!
by A verified traveler
Posted 10 Nov 2024
Great location, especially if you need to work at the Javits Center. Plenty of dining options nearby. Reasonable price per night - based on NYC rates. One elevator did not work so it took a while for the other one to pick you up, and the rooms are a little small, but overall I’d stay here again!
Comment from Hotel Management
11 Nov 2024 by Area General Manager, Hotel Management
Dear Michael,Thank you for choosing Candlewood Suites New York City-Times Square and sharing your experience. We’re glad you enjoyed our location and many dining options within walking distance. However, we apologize for the issues you had with our elevators and the room size. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. Guest feedback gives us valued insight to improve our accommodations and guest experience; thus, we appreciate your comments. It is always a joy to see our guests are excited about returning; we look forward to it!Warmest regards,Laurie MiskoArea General Manager
by A verified traveler
Posted 5 Nov 2024
We loved our first stay at the Candlewood Suites.
Our queen studio suite room was perfect, very spacious, comfortable bed, great shower & huge TV. We loved having the kitchen facilities and the good sized shampoo, conditioner, jbody wash, hand wash & body lotion was a huge plus, thank you. We weren’t bothered by cleaners coming in every day, which was great. Our room had a city view, which consisted of, amongst other buildings, the top of the Empire State building! The staff were lovely, everyone greeted you in the lifts & corridors. We saw free cups of hot drinks in the lobby, hot chocolate, candy on Halloween, muffins, marshmallows & dipping chocolate. There is a great facility to borrow things such as games, dvd players & dvds & some electrical items. They have washing machines, the gym looked like it had decent equipment, a tv and free bottles of water for after your work out. The hotel itself is a short walk to the likes of Times Sq, Broadway, numerous subway stations & the Port Authority bus station. There is an amazing deli 2 mins walk on the corner called Lincoln Deli. We took breakfast away from there every morning & had it in the room.
All in all a brilliant time was had. Would highly recommend this hotel.
Comment from Hotel Management
7 Nov 2024 by Area General Manager, Hotel Management
Dear Tracy,Thank you for choosing Candlewood Suites New York City-Times Square! Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We're thrilled that you enjoyed your first stay with us and that you found our location convenient for your travel plans. It's great to know that you enjoyed the comfort of your room, the amenities like the kitchen, and the extra touches we provide, from the toiletries to the free drinks and snacks. We're also so happy to hear that our team made you feel welcome throughout your stay and that you enjoyed the breathtaking views from your room. We truly appreciate your recommendation and would love to welcome you back for another stay whenever you're in the city!Warmest regards,Laurie MiskoArea General Manager
