Ratings based on 864 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2023 on Hotels
Staff were very cordial and helpful. Room was clean and bed was comfortable. I felt safe and well attended to. The location is perfect for my dr. appointments. I would stay again
Comment from Hotel Management
3 May 2023 by Customer Service., Hotel Management
Dear Ms. Camille! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!
by A verified traveler
Posted 1 Apr 2023
There's a hidden 'resort fee' when you check in.
Our room was leaking brown water from the ceiling of the bathroom.
Comment from Hotel Management
3 Apr 2023 by Customer Service, Hotel Management
Dear Mr. Hugh!We do appreciate your time to send us a review of your stay in our HOTEL. We feel sorry that you had to experience the issue in your room, unfortunately the condensation from the A/C in the above room provoked the leak that we were abler to fix it.About the 'resort fee', as you had mentioned...it's not a hidden fee, when you ae booking reservation online and on your confirmation letter from Expedia/Hotels.com...it is informed that the Hotel will charge the 'destination fee' at the check in.Once again, we do apologize for the inconvenience.
by A verified traveler
Posted 1 Apr 2023
Fantastic hotel!! Very clean and accommodating to the guests. Great location!! Would definitely stay there again!
Comment from Hotel Management
3 Apr 2023 by Customer Serices, Hotel Management
Dear Ms. Rosemary!We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!
by A verified traveler
Umph... Next Option, Please
Posted 27 Mar 2023 on HotelsThe pictures verses reality were misleading - I slept fully clothed as I thought I would catch a rash or something having a dark room without a window.
Comment from Hotel Management
29 Mar 2023 by Customer Satisfaction, Hotel Management
Dear Novell!We feel sorry that you felt unsecure in one of our rooms. The non-windows room was specified on the website so it was not a surprise. But we do understand that if it's the first time, you might be unsure. However, we really appreciate your review, and we can assure you that room type is really clean by our housekeeping ladies.The darkness and quietness of the room type is that make many guests choose one of them.Maybe next time if you decide to stay with us again you can choose the room with windows for a new experience. Regards,
by A verified traveler
Posted 22 Mar 2023
Good value for midtown.
Comment from Hotel Management
23 Mar 2023 by Customer Service, Hotel Management
Dear Henry! We do appreciate your time to send us a review of your stay in our HOTEL. We hope to see you again soon!
by A verified traveler
Posted 19 Mar 2023
I didn’t think my stay was worth the morning. The room and staff were below average.
Comment from Hotel Management
20 Mar 2023 by Customer Services, Hotel Management
Dear Ms. Gagandeep!We do appreciate your time to send us a review of your stay in our HOTEL. We feel sorry that for some reason you felt our team was below your expectations. I would appreciate if you could inform us about that, so we can improve our services.Best regards,
by A verified traveler
Posted 18 Mar 2023 on Travelocity
Nice priory. Very convenient
Comment from Hotel Management
20 Mar 2023 by Customer Service, Hotel Management
Dear Jay! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!
by A verified traveler
Posted 15 Mar 2023
Toilet flush really loud. You can also hear when other rooms flush. Pillows not comfortable. Front desk super nice and accommodating. Great location near tons of restaurants.
Comment from Hotel Management
16 Mar 2023 by Customer Service, Hotel Management
Dear Janice! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us and you felt accommodating and our team was able to assist you. Also, thanks for pointing us about the pillows and toilet noise. We will look into that.Best regards,
by A verified traveler
Posted 13 Mar 2023
I really liked the hotel, it was all that I expected and needed in New York for a work trip. I highly recommend it.
Comment from Hotel Management
13 Mar 2023 by Customer Services, Hotel Management
Dear Catalina! We do appreciate your time to send us a review of your stay in our HOTEL. We are glad you had enjoyed you stay with us. We hope to see you again soon!
by A verified traveler
Posted 10 Mar 2023
I stayed in room 201, and HVAC was so laud that I barely could sleep. My coworkers stayed in different rooms and they don't have this problem.
Comfortable mattress, quite, smooth coffee, convenient location, friendly personal.
Comment from Hotel Management
10 Mar 2023 by Customer Service, Hotel Management
Dear Olena!Thanks for providing your review about your last stay in our Hotel. We do apologize for the noisy HVAC you experienced in your room. Petty much they are the same company, but some of them may operate a bit noisy and they cannot be lower down the sound. So sorry for that, when we are light sleepy it makes a huge difference. But we are glad that it worked out good in temperature.Also, we do appreciate your comments about our perks and amenities.
