Ratings based on 1,506 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Clean room, quiet area. Lots of noise, horns in the morning. No black out shades.
by A verified traveler
Posted 22 Nov 2024
Staff particularly kind and helpful. Truly went out of their way to be exceedingly helpful
by A verified traveler
Posted 19 Nov 2024
The room is a little bit old and dirty
Comment from Hotel Management
20 Nov 2024 by Soho team, Hotel Management
Thank you so much for taking the time to fill out this survey. We hope to see you again soon!
by A verified traveler
Posted 19 Nov 2024
Great stay, all the way down to Derrick helping us with holding out bags and setting up car service to airport. Will definitely stay again
Comment from Hotel Management
20 Nov 2024 by Soho team, Hotel Management
Hello, Mark! Thank you so much for your feedback! We are delighted to hear that you enjoyed your stay with us. We hope to see you again!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Jean, Hotel Management
Hi Beatriz! Thank you so much for your feedback! We are delighted to hear that you enjoyed your stay with us. We hope to see you again!
by A verified traveler
Posted 18 Nov 2024
Gosh the room is tiny and bathroom door doesn’t even close. It’s those sliding door with no lock or sealing. There’s no privacy nor even a place to open your luggage. Most importantly, they threw some kinda party at the first floor starting like 7pm to midnight on Friday 11/15 and it was awful. Room doesn’t have a single sound proof so it was so loud I couldnt even sleep. Would never come back here. Staff were very friendly and nice tho.
Comment from Hotel Management
19 Nov 2024 by Soho team, Hotel Management
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We apologize for any issues that you may have had during your stay. We understand that your comfort and satisfaction are of utmost importance, and we are truly sorry that we fell short of your expectations. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us directly and it will be our pleasure to assist you. Thank you for choosing Arlo SoHo!
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Staff was exceptional! Very welcoming and helpful without being overly pushy!
Comment from Hotel Management
14 Nov 2024 by Arlo SoHo Team, Hotel Management
Rebecca, thank you so much for your kind words! We're thrilled to hear that you had an amazing experience and that our front desk team made such a positive impression. We strive to provide exceptional service, and it's wonderful to know that we succeeded in making your stay memorable.Your feedback means a lot to us, and we'll be sure to pass along your compliments to the front desk staff—they'll be so happy to hear it! We look forward to welcoming you back for another fantastic stay.Warm regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Arlo Soho, Hotel Management
Dear Zoe,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Arlo SoHo! Best Regards,DaMar Smith, Night Manager, Arlo Soho
by A verified traveler from Diego Martin
Posted 12 Nov 2024
Not that special and not that accommodating. I had to pay an additional USD100 for early check in despite the fact that that my room was already USD300 . There was no upgrade no VIP anything. I think the room is exceptiknalky small for the price and it’s clear they didn’t have a room set aside for me because he gave me options on the fly. Not impressed and zi feel like zi have been ripped off. I will ask for a late check out and see if they will accommodate me. Pity they don’t fit the Good Status hotel
Comment from Hotel Management
13 Nov 2024 by Arlo Soho, Hotel Management
Dear Christine,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for any issues that you may have had during your stay particularly at check in. Yes, there is an early check in fee added when guests check in early early morning. However, as a courtesy we will waive the 100 early check in fee for you.We understand that your comfort and satisfaction are of utmost importance, and we are truly sorry that we fell short of your expectations. Your comments have been shared with the appropriate departments so that they may be immediately addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Arlo SoHo!Best Regards,DaMar Smith, Night Manager, Arlo Soho
