Ratings based on 1,419 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
I had an excellent stay at Arlo NoMad in NYC! The location is unbeatable—right in the heart of the city, in the Korean town, with easy access to restaurants, shops, and public transportation. The property itself is immaculate, with spotless rooms and common areas. The modern design and attention to detail made the stay even more enjoyable. I liked the welcoming smell in the lobby. The staff was the friendly, beautiful-looking and cheerful. From check-in to check-out, everyone was warm, professional. There’s also an incredible rooftop on the 31st floor with free access, offering stunning views of the city. The only small issue I encountered was that the AC in my room was way too loud, but it didn’t detract from the overall experience. I’ll definitely be back!
Comment from Hotel Management
6 Jan 2025 by Arlo Team , Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear you had such an excellent stay at Arlo NoMad. It’s great to know that you enjoyed the unbeatable location, immaculate rooms, and the modern design of the property. We're especially happy that our team made such a positive impact on your experience, and that you had the chance to enjoy the rooftop views. We also appreciate your feedback about the AC and will look into it to ensure a more comfortable experience in the future. We can’t wait to welcome you back next time you’re in NYC!
by A verified traveler
Posted 5 Jan 2025
I didnt like there was no room service....and the sky lounge was closed during my stay
Comment from Hotel Management
6 Jan 2025 by Arlo Team , Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that the lack of room service and the closure of the sky lounge during your stay were disappointing. We understand how important these amenities can be, and we want to let you know that the rooftop bar is closed for the season due to the weather restrictions. However, we’re always looking for ways to improve, and your comments will help us make future experiences even better. We hope to have the opportunity to welcome you again and offer an even more enjoyable stay.
by A verified traveler
Posted 5 Jan 2025
Clean, quiet and amazing staff!!
Comment from Hotel Management
5 Jan 2025 by Front Desk, Hotel Management
Thank you for your wonderful review! We're thrilled to hear you enjoyed the clean and quiet atmosphere, and that our staff made such a positive impression. We hope to welcome you back soon for another amazing stay!
by A verified traveler
Posted 5 Jan 2025
Small boutique hotel with very helpful welcoming staff absolutely beautiful
Comment from Hotel Management
5 Jan 2025 by Front Desk, Hotel Management
Thank you for your wonderful review! We're thrilled to hear you enjoyed the clean and quiet atmosphere, and that our staff made such a positive impression. We hope to welcome you back soon for another amazing stay!
by A verified traveler
Posted 4 Jan 2025
We loved staying here! It was convenient to everywhere we needed to walk (ex. stores, subway, etc.) Our room was clean and the staff was very friendly
Comment from Hotel Management
5 Jan 2025 by Front Desk, Hotel Management
Thank you for your fantastic review! We're so glad to hear you loved your stay and found our location convenient for exploring the area. It’s wonderful that you enjoyed the cleanliness of your room and the friendliness of our staff. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 4 Jan 2025
Great property in a great location, the rooms are small but are what you expect in highrise new york. Great views on the room of empire state building and very much walkable to abywhere up to central park and manhatten area.
Comment from Hotel Management
5 Jan 2025 by Front Desk, Hotel Management
Thank you for your fantastic review! We're thrilled you enjoyed our great location and the stunning views of the Empire State Building from your room. It’s wonderful to hear that you found our property conveniently walkable to so many iconic spots in Manhattan, including Central Park. We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Front Desk, Hotel Management
Hi Bernadette, thank you for leaving a stellar review! We hope to see you again soon!
by A verified traveler
Posted 4 Jan 2025
Bad hotel
Comment from Hotel Management
4 Jan 2025 by Front Desk, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate the opportunity to learn more about your concerns and how we can improve. Please feel free to reach out to us directly so we can address any issues you encountered.
by A verified traveler
Posted 2 Jan 2025
The hotel combines modern design with a warm, welcoming atmosphere that truly makes you feel at home in the heart of New York City.
Friendly and Attentive Staff: The team at Arlo NoMad was fantastic—always available with friendly reminders and ready to assist with anything I needed. Authentic and friendly people making it feel like home. Home away from home!
I highly recommend Arlo NoMad for its blend of style, comfort, and outstanding service. I can’t wait to return!
Comment from Hotel Management
4 Jan 2025 by Arlo Team, Hotel Management
Thank you so much for your kind words and glowing review! We're thrilled to hear that you felt at home with us and appreciated the modern design, as well as the warmth and friendliness of our team. It’s wonderful to know that our staff made such a positive impact on your experience. We can't wait to welcome you back to Arlo NoMad whenever you're ready for another stay in the heart of New York City! Your recommendation means the world to us. See you again soon!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Jez, Hotel Management
Hey Alexandra, we're sorry that your Arlo experience was not a perfect one, if there's anything we missed or if we can offer you a return visit to try again, please do reach out it would be our pleasure to have you. Thank you for being our guest and happy holidays!
