Ratings based on 972 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Staff is not professional at all
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
13 Dec 2024 by GM_Adria Hotel, Hotel Management
Victor, thank you for taking the time to rate us! We appreciate your support and are glad to see you enjoyed your experience. If there’s anything specific you’d like to share about what you liked or how we can improve, we’d love to hear it. Your insights are invaluable as we work to provide the best for our customers. Looking forward to serving you again soon!
by A verified traveler
Posted 30 Nov 2024
The Adria Hotel has some good things going for it, especially if you’re looking for a convenient location. It’s right off the Cross Island Parkway on Northern Boulevard, which makes getting around easy. Plus, the free parking behind the hotel is a huge bonus, and the setup makes it simple to get in and out.
The rooms are decent-sized for a New York hotel, with a fridge, a desk, and plenty of outlets, so you’re covered there. The bathroom is pretty tight, but the water pressure in the shower is great, and the soap/shampoo dispensers are handy. The hallways are bright and open, which adds a nice touch, and they do offer a basic breakfast—nothing fancy, but it’s similar to what you’d get at a Hampton Inn, so no complaints there.
That said, there are some quirks. Temperature control in the room was a hassle; when we arrived, it was a toasty 77°F, and the front desk suggested opening the windows to cool things down since there's no AC after Labor Day. That sort of worked, but it brought in a lot of noise from Northern Boulevard.
Another small gripe: the room had very few hangers, so it’s a good thing we brought extras from home. Also, the hotel uses this automated texting system that bombards you with messages, encouraging you to reach out, but nobody actually seems to respond to those texts. I tried multiple times and got nothing back, which was pretty frustrating. It's a solid spot for the location and basics, but don’t expect perfection.
Comment from Hotel Management
7 Dec 2024 by GM_Adria Hotel, Hotel Management
Ira, thank you for sharing your thoughts about your recent stay with us. We're glad to hear you appreciated our convenient location and the amenities like free parking and room features. It’s great to know that our breakfast met your expectations, too.We genuinely apologize for the issues you faced regarding temperature control in your room and the lack of hangers. Your feedback is invaluable and helps us identify areas for improvement. We’re also sorry to hear about your experience with our automated texting system; we aim to provide timely responses and will address this with our team to enhance communication.We appreciate your constructive comments and hope you'll consider staying with us again, as we strive to make every experience better. Thank you for giving us the opportunity to improve!
by A verified traveler
Posted 30 Nov 2024
I recently stayed at this hotel, and while the staff was friendly, the property itself left much to be desired. The overall atmosphere felt outdated, and the room showed clear signs of wear and tear. The shower curtain was ripped, which was disappointing, and many areas of the hotel seemed to be in need of renovation. While the location may be convenient, the aging facilities detract from the experience. A little upkeep could go a long way in improving guest satisfaction.
Comment from Hotel Management
7 Dec 2024 by GM_Adria Hotel, Hotel Management
Hi Prince,Thank you for taking the time to share your thoughts about your recent stay. We're glad to hear that our staff made a positive impression on you. However, we sincerely apologize for the issues you encountered with the property itself. Your feedback regarding the outdated atmosphere and specific concerns, such as the shower curtain, is invaluable to us.We understand how important a well-maintained environment is for our guests, and we are committed to making improvements. Your insights will be shared with our management team as we evaluate our renovation plans to enhance the overall experience for future visitors.We appreciate your feedback and hope you’ll consider giving us another chance to provide you with a better stay in the future. Thank you again for bringing these matters to our attention.
by A verified traveler
Posted 30 Nov 2024
The carpets were dirty and smelly. Temperature control was not working. Also the bed was so uncomfortable.
I won't be returning again.
Comment from Hotel Management
7 Dec 2024 by GM_Adria Hotel, Hotel Management
Eunhye, thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are top priorities for us, and it’s disappointing to know we fell short in those areas during your stay. We are often very well received regarding these aspects of our guest's stays, and so we are surprised and apologetic to hear this may have been your experience. We understand how crucial a comfortable environment is, and we are currently addressing the issues you mentioned about the carpets and temperature control. Your comments are valuable in helping us improve and ensure future guests have a more enjoyable experience. We appreciate you taking the time to let us know, and we hope you might consider giving us another chance in the future. Your satisfaction is important to us, and we’re committed to making necessary improvements.
by A verified traveler
Posted 27 Nov 2024
Exactly what we were looking for as we travel through NY. Easy access off the highway, clean and comfortable. Staff was friendly and helpful and free parking on site.
Comment from Hotel Management
7 Dec 2024 by GM_Adria Hotel, Hotel Management
Pamela, thank you for your fantastic review! We're so glad to hear that you found us to be exactly what you needed during your travels through New York. It’s great to know that our easy access, cleanliness, and friendly staff made your stay enjoyable. We always strive to create a comfortable atmosphere for our guests, and your feedback reassures us that we’re on the right track. We hope you had a wonderful trip and look forward to welcoming you back whenever your travels bring you this way again! Safe travels!
by A verified traveler
Posted 25 Nov 2024
Really great experience. Location, breakfast and parking included.
Comment from Hotel Management
7 Dec 2024 by GM_Adria Hotel, Hotel Management
Roberto, thank you for your fantastic review! We're thrilled to hear that you had a great experience with us. It's wonderful that you enjoyed the location, breakfast, and parking—these are all things we strive to provide for our guests. Your feedback is invaluable, and we can’t wait to welcome you back for another stay. Safe travels!
by A verified traveler
Posted 24 Nov 2024
The staff and service are excellent. They are very polite and helpful. The room was clean and comfortable. However, there was a strange noise like pipes expanding (im assuming it was due to hot water running through) which would sound every hour. It didntnwake me up but bring a white noise machine. The breakfast buffet is ok. Overall a good stay. I recommend it if youre staying in the area.
Comment from Hotel Management
7 Dec 2024 by GM_Adria Hotel, Hotel Management
Thank you for your thoughtful review, Carmen! We’re thrilled to hear you enjoyed our excellent staff and found your room clean and comfortable. We always aim to create a welcoming atmosphere for our guests. We appreciate your feedback regarding the noise; our maintenance team will look into it to ensure future guests have a more peaceful experience. As for the breakfast buffet, we’re continually working on enhancements, so your input is invaluable.It’s great to know you would recommend us, and we hope to welcome you back soon for an even better stay!
