Ratings based on 994 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pelham
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Andrew McPherson, Hotel Management
Dear JohnThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Andrew McPherson, Hotel Management
Dear Alan, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 16 Oct 2024
The Balmoral is a Treasure!
Superb, helpful, friendly, professional staff.
Great restaurants - Number 1 is one of the best restaurants we have eaten at in Europe!
Comment from Hotel Management
17 Oct 2024 by Andrew McPherson, Hotel Management
Dear Mr Buell,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us at The Balmoral. We truly appreciate your kind words and are delighted to hear that you had such a positive experience.It brings us great joy to know that you found our service exceptional and that our team members left a lasting impression on you. Providing outstanding service is at the heart of everything we do, and we are thrilled that our team members were able to make your stay memorable.We will be sure to pass along your compliments to the entire team. Your feedback serves as a great motivation for us to continue delivering exceptional hospitality to all our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon for another fantastic stay.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Andrew, Hotel Management
Dear DianeThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler from Toronto
Posted 5 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Andrew McPherson, Hotel Management
Dear Jonathan, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler from Calgary
Posted 4 Oct 2024
Incredibly hospitable staff. Wonderful location
Excellent service
Comment from Hotel Management
10 Oct 2024 by Andrew McPherson, Hotel Management
Dear Susan,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
by A verified traveler
Posted 27 Sep 2024
Lovely
Comment from Hotel Management
1 Oct 2024 by Andrew McPherson, Hotel Management
Dear Laura, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 23 Sep 2024
The balmoral did not disappoint. Everything was top notch. If I had to make a complaint it would be that tea in the palm court missed an opportunity to educate guests on the many teas available and perhaps aid in the decision making. Also the little sandwiches at the tea were not to our taste, but everything else was perfect. I would highly recommend this hotel as an expensive, but well worth it experience.
Comment from Hotel Management
1 Oct 2024 by Andrew McPherson, Hotel Management
Dear Laurie, Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 16 Sep 2024
High quality hotel with generally excellent service. Only flaw was when I tried to get them to do some laundry. Despite multiple calls, they never showed up to collect it.
Comment from Hotel Management
18 Sep 2024 by Andrew McPherson, Hotel Management
Dear Gilad, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate both your compliments and the valuable insights regarding your experience. We are pleased to hear that you had an excellent stay with us, I am truly sorry to hear that you had some issues with our laundry service. I will certainly follow up with this directly.We hope to welcome you back in the near future.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Andrew McPherson, Hotel Management
Dear Derek,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
