Ratings based on 995 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
High quality hotel with generally excellent service. Only flaw was when I tried to get them to do some laundry. Despite multiple calls, they never showed up to collect it.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Andrew McPherson, Hotel Management
Dear Derek,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
by A verified traveler
Posted 31 Aug 2024
Great location, easy access from station, vlose to everything, fab cocktail bar
Comment from Hotel Management
13 Sep 2024 by Andrew McPherson, Hotel Management
Dear Karen,Thank you for sharing your recent experience online. We are thrilled to hear that you enjoyed your stay and our central location within Edinburgh.I do agree that our prime location allows you to explore the vibrant city of Edinburgh with ease. Being situated in the heart of such a historic and cultural hub is indeed a privilege, and we are glad that it contributed positively to your overall experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another unforgettable stay in the future.With all good wishes,Andrew McPhersonGeneral Manager
by A verified traveler from Clearwater
Posted 22 Aug 2024
The concierge service was excellent, they met us at the train station and escorted to the hotel, they also escorted us back to the train station when we left.
The negative I have about our stay was trying to figure out how to turn the water on and off in the bath/shower. Otherwise we had a great stay.
Comment from Hotel Management
23 Aug 2024 by Andrew McPherson, Hotel Management
Dear John, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
by A verified traveler
Posted 19 Aug 2024
Great property
Comment from Hotel Management
23 Aug 2024 by Andrew McPherson, Hotel Management
Dear Tarek,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 18 Aug 2024
Amazing stay! We loved it!
Comment from Hotel Management
23 Aug 2024 by Andrew McPherson, Hotel Management
Dear Kelly, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Andrew McPherson, Hotel Management
Dear Matthew, Thank you for taking the time to leave us a rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler from Pinner
Posted 12 Aug 2024
The service and the room were good. The location is excellent. The price is high and then they charged a £75 service charge to my card without asking!
Comment from Hotel Management
16 Aug 2024 by Andrew McPherson, Hotel Management
Dear Peter, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate both your compliments and the valuable insights regarding your experience. I am truly sorry to learn that you were surprised by the addition of service charge. It is detailed on our booking site and all major 3rd party sites. In addition, it is optional, so of course, can be removed without question on departure.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Andrew McPherson, Hotel Management
Dear Andrew,Thank you for taking the time to leave us a 4-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager
by A verified traveler
Posted 11 Aug 2024
A very central location, the concierge staff were incredibly helpful. We felt pampered the whole trip!
We also received massages, facials and hand/foot treatments from the spa on premises. All were very relaxing and the staff professional. I felt there could be more preparation of tools in the room that the staff needed but it did not hinder the benefits of the treatment.
Comment from Hotel Management
16 Aug 2024 by Andrew McPherson, Hotel Management
Dear Julie,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager
