Ratings based on 242 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Will stay here again
by A verified traveler
Posted 6 Oct 2024
Nice rooms, nice staff, towels where not available, very inconvenient.
Comment from Hotel Management
7 Oct 2024 by Jose Reyna GM, Hotel Management
Thank you for letting us know about your experience, and please accept my sincere apology for the inconvenience during your stay, count that we will act immediately upon this issue.We hope you can give us the opportunity to see you back soon with us. Kind regards,General Manager
by A verified traveler
Posted 6 Oct 2024
Cleanliness of room could’ve been better. Remote didn’t work asked for new batteries it didn’t help.
Comment from Hotel Management
7 Oct 2024 by Jose Reyna GM, Hotel Management
Thank you for letting us know about your experience, and please accept my sincere apology for the inconvenience during your stay, count that we will act immediately upon this issue.We hope you can give us the opportunity to see you back soon with us. Kind regards,
by A verified traveler
Posted 27 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Jose Reyna GM, Hotel Management
Thank you for letting us being part of your trip, we are glad you enjoyed your visit and we hope to see you back soon.Kind regards,General Manager
by A verified traveler
Posted 26 Aug 2024
I stayed here because the restaurant and bar
Unfortunately the Service was very poor. Forgot to bring the dressing for the salad. Said it was going to get it. Waited for 10 minutes. Still didn't come forgot to take off from my husband's order on his sandwich two other occasions forgot itwm asked for brought out our appetizer in one minute later, our food didn't ask if we wanted to refill on our drinks until we were completely done eating. Then when we returned for drinks later that evening, both the same girls that were serving food or bartending and already been drinking talking about how drunk they were getting and you could tell it was very sloppy. there were no blinds to close on the windows so the sun was just shining in our face in the morning. No free breakfast which I knew of, but I thought I would give them a shot, but I could've stayed next-door and then just walked over to the restaurant and bar for the poor service we received upon checking in the person at the front desk just spoke to her coworker that was arriving late for opening. The restaurant did not inform us of where the restaurant was. What the hours were what time check out was or even point us in the right direction to where our room might be the next morning, I believe it was one of the guest that is staying there for a longer time due to the fact, he seemed very friendly with the receptionist was sitting outside talking about explicit things wanted to do to someone while drinking liquor @ 8:30am
Comment from Hotel Management
30 Aug 2024 by Jose Reyna GM, Hotel Management
I am sorry for what you experienced, please accept my sincere apology, and count that we will work on all of these issues, all these thing is not the way we usually work. Believe me, I sincerely apologize and I hope you can give us the opportunity in serving you back soon.Sincerely,General Manager
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Jose Reyna GM, Hotel Management
Thank you, we are glad you enjoyed your visit.We hope to see you soon,,Sincerely,Jose Luis ReynaGeneral Manager
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Jose Reyna GM, Hotel Management
Thank you, It was a pleasure having your as our guest and we hope to see you soon with us.Sincerely,General Manager
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Jose Reyna GM, Hotel Management
Thank you for giving us the opportunity to serve you, It was a pleasure having you as our guest and we hope we can see you back soon.Regards,General Manager
by A verified traveler
Posted 1 Aug 2024
It was great
Comment from Hotel Management
22 Aug 2024 by Jose Reyna GM, Hotel Management
Thank you for giving us the opportunity in having you as our guest, we are glad you enjoyed our services and we hope to see you soon againSincerely,General Manager
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Jose Reyna GM, Hotel Management
We are sorry we didn't met your expectations, we hope you can give us the opportunity to serve you back soonSincerely,General Manager
