Ratings based on 382 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Burnaby
Posted 21 Nov 2024
Nice and very conveniently located
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler
Posted 20 Nov 2024
Nice welcome and interaction during check-in
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
by A verified traveler from Princeton
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the great rating and review of our hotel! We are glad that you enjoyed your time here and hope to see you again very soon.
by A verified traveler
Posted 20 Nov 2024
The room that was suggested on the website as a family room for 2 adults and 2 children was not suitable. It was misleading and shouldn’t be offered to more than 3 people at the maximum. We ended up paying for another twin room for the kids resulting in much higher costs. Also the twin room smelled of strong smoke even though it was a non smoking floor. Raised complaint with the hotel who came and confirmed they could smell the same. They offered to put air freshener which wasn’t an option as it was middle of the night when the kids were asleep that we noticed the smell. They put a dehumidifier which helped a little
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Good Evening Ma'amI am in receipt of your feedbackIt is with a great sense of anguish that I write to you since we were unable to address and arrest the issues in course of your stay and fell short of your expectations. Please accept my sincere apologies and deeply regret the inconvenience caused Sincere regards Indranil Ray Indranil.ray@tajhotels.com Cluster GM Operations and GM- Taj City Centre New Town Kolkata
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the great rating and review of our hotel! We are glad that you enjoyed your time here and hope to see you again very soon.
by A verified traveler
Posted 16 Nov 2024
Very friendly and helpful staff. I must mention the great service provided by the Manager Dipankar Bannerjee who left no stone unturned to make our stay at the hotel comfortable
by A verified traveler
Posted 2 Nov 2024
The staff were very friendly and helpful, promptly providing any services we required. We enjoyed having breakfast there every morning. Unfortunately, the wooden floor in our room was very noisy, which disrupted our sleep. Apart from this issue, we had an excellent stay at the hotel.
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for the review of our hotel! We have noted your feedback to work in the areas requiring attention. We hope to see you again very soon and assure you the best of our attention and hospitality.
by A verified traveler from Princeton
Posted 30 Oct 2024
Very well maintained property, beautifully decorated lobby, excellent coffee shop at the lobby and above all very professional staff, each one of them, that we interacted with. Our baggage did not arrive with our flight, our interaction with Shankar Chakraborty was very reassuring. He patiently guided us thru the process of left luggage in case we checked out before the airline could deliver the baggages. Our sincere thanks to each and every staff member who made our stay comfortable at the hotel. We will certainly be back again when visiting Kolkata.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 17 Oct 2024
Great location and services
