Ratings based on 963 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Beliggenheden var perfekt 😊
by A verified traveler
Posted 22 Nov 2024
My husband and I stayed there a whole week. We liked that it was in the city center but unfortunately it was noisy day and night.
Very clean.
by A verified traveler from Spring Hill
Posted 21 Nov 2024
Fantastic location.
by A verified traveler
Posted 16 Nov 2024
Hotel staff was excellent. Lewis helped with bags and train travel. Bharath assisted with getting me a phone charger and Pawel was great waiter. Can not wait to visit hotel again!
Comment from Hotel Management
20 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for your wonderful review! We're so glad to hear that our staff, including Lewis, Bharath, and Pawel, made your stay extra special with their excellent service. We truly appreciate you highlighting their efforts, and we can’t wait to welcome you back for another great stay!
by A verified traveler
Posted 11 Nov 2024
We would stay here again because of the reasonable price for the area, other hotels in the area are much higher, because it is an easy walk up to the Royal Mile, across the street from the train station, two blocks from the bus station, two blocks from the airport tram. A very good location.
The trade off is that it is an older hotel. A flight of stairs to the front desk, but you can get help with your luggage. One small elevator, at least there is an elevator. Good food in the restaurant. There was construction going on next door, and they started at 5:45am.
The shower would go from warm to hot real fast and over and over, and stepping out of the shower was a challenge, the bottom of the tub was several inches higher than the floor.
But, like we said, we would stay here again because of the price and location.
Comment from Hotel Management
20 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for your detailed review! We’re glad to hear you appreciated the great location, being so close to the Royal Mile, train station, and other transport options, as well as the reasonable price. We apologize for the issues you encountered with the shower and the early construction noise—these are certainly not ideal and will be looked into. We also appreciate your understanding of the older building and the small elevator. It’s great to know that despite these challenges, you would stay with us again. We hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
The Old Waverly was conveniently located, nicely updated and well priced. Colin from Front Desk went above and beyond to help us with our luggage back to the train!
Comment from Hotel Management
11 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location, updates, and pricing. Colin will be thrilled to know his extra assistance made a difference during your stay—he’s a valued member of our team. We hope to welcome you back to The Old Waverly soon!
by A verified traveler
Posted 30 Oct 2024
An old building, beautifully maintained with lots of original features. Wooden floors (carpeted) outside bedrooms creak a lot & can be disturbing at night. Good breakfast. Staff are friendly & professional, No phones in rooms. Bar "mixer" prices somewhat excessive. Location is excellent with great access to buses and trams. Thoroughly enjoyed my stay!!!!
Comment from Hotel Management
11 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion. Please don't hesitate to get in touch with our management, to let us know how we could improve upon your stay. We hope to see you again, so that we can improve upon this negative experience.
by A verified traveler
Posted 27 Oct 2024
Staff were nice unfortunately are room wasn’t great
Comment from Hotel Management
11 Nov 2024 by Marketing, The Edinburgh Collection., Hotel Management
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion. Please don't hesitate to get in touch with our management, to let us know how we could improve upon your stay. We hope to see you again, so that we can improve upon this negative experience.
