Ratings based on 215 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Great property with excellent amenities and wonderful service. Breakfast had lot of options and all staff members courteous.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Mr. Debabrata,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your glowing 5-star review! We are thrilled to hear that you had such a wonderful experience with us at Novotel Kolkata Hotel & Residences. Your ratings about our service and offerings inspire us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back for another memorable stay in the City of Joy.
by A verified traveler
Posted 2 Dec 2024
Excellent property, friendly staff and convenient place to stay
Comment from Hotel Management
21 Dec 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your kind words! We are delighted to know that you enjoyed our property, found our staff friendly, and appreciated the convenience of our location. It’s always rewarding to hear such positive feedback from our guests.We look forward to welcoming you back for another excellent stay at Novotel Kolkata Hotel & Residences.
by A verified traveler
Posted 20 Nov 2024
Great place to stay
Excellent food, great staff
Comment from Hotel Management
25 Nov 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your wonderful review! I am delighted to know that you had a great stay with us at Novotel Kolkata Hotel & Residences. Your kind words about our food and the team's hospitality are truly encouraging. We take pride in delivering memorable experiences, and your feedback reassures us that we are on the right track.It was our pleasure to host you, and we look forward to welcoming you back for another excellent stay.
by A verified traveler
Posted 11 Nov 2024
Good
Comment from Hotel Management
16 Nov 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to rate your experience with us. We're delighted to know you had a good stay at Novotel Kolkata Hotel & Residences. Your feedback is invaluable and motivates us to strive for excellence.We hope to have the opportunity to welcome you back soon and make your next visit even more memorable.Warm Regards
by A verified traveler
Posted 27 Oct 2024
Property is not well maintained. Everything is older and rusty in the rooms. Nice location.
Comment from Hotel Management
9 Nov 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel &Residences!Thank you for taking the time to share your feedback. I’m truly sorry to hear that the condition of the room did not meet your expectations. We take maintenance seriously, and I will certainly address your concerns with our team to ensure improvements are made where needed.On a positive note, I’m glad that you enjoyed our location, and I hope we can have the opportunity to provide you with a more comfortable and refreshed stay in the future.Warm Regards
by A verified traveler
Posted 23 Oct 2024
Beautiful hotel. Checked us in several hour’s early. Very friendly staff. Great chicken wings!!
Comment from Hotel Management
9 Nov 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your wonderful feedback! We are so glad to hear that you had a pleasant experience at Novotel Kolkata. It’s great to know that our team could accommodate your early check-in and that you enjoyed the friendly service and delicious chicken wings!We truly appreciate your kind words and look forward to welcoming you back soon.Warm Regards
by A verified traveler
Posted 14 Oct 2024 on Hotels
It was good and felt like home. My kid liked the game zone and the swimming pool the most.
Comment from Hotel Management
16 Oct 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for sharing your wonderful feedback. We are thrilled to hear that your stay at Novotel Kolkata felt like home. It’s heart-warming to know that your child enjoyed our game zone and swimming pool—creating a joyful experience for our youngest guests is always a priority for us! We look forward to welcoming you and your family back soon for more memorable moments.Warm Regards
by A verified traveler
Posted 4 Aug 2024
True value for money
Comment from Hotel Management
13 Aug 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greeting from Novotel Kolkata Hotel & Residences!Thank you for your kind review and for choosing Novotel Kolkata Hotel & Residences. We are delighted to hear that you found your stay to be true value for money. Providing excellent service and a memorable experience for our guests is our top priority, and it's wonderful to know that we met your expectations.We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 23 May 2024
Stay at Novotel was good. Staff very supportive
Comment from Hotel Management
29 May 2024 by Arjun Kaggallu, General Manager, Hotel Management
Dear Valued Guest,Greetings from Novotel Kolkata Hotel & residences!Thank you for sharing your feedback about your recent stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you had a good stay with us and that our staff members were supportive throughout your visit. Providing exceptional service is our top priority, and it's wonderful to know that our team's efforts enhanced your experience.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm Regards,
