Ratings based on 1,037 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lake Worth
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Parking is very limited, few sports to choose from. Hotel is dingy, looks dirty, probably the worst hotel I have stayed at. I definitely wouldn’t recommend anyone staying here.
by A verified traveler
Posted 20 Nov 2024
Property is nice. Pool is clean. Nightly buy one get one free drinks. Free breakfast was basic but nice. Rooms were very clean and nice. Construction was going on so there were a few mornings it woke us up. The free shuttle to and from Duval was amazing and saved a ton of money on Uber fees. Taco Bell and Sonic are right next door for quick snacks.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Thank you for the 4/5 rating, Sheberria!We're happy you had a pleasant stay with us and appreciated our cleanliness, shuttle service and amenities. It's unfortunate you had such challenges with our location and soundproofing. We're disappointed we couldn't accommodate your needs and fix the problem. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Peggy, thank you for staying with us at Fairfield Inn & Suites Key West. We're pleased you had a positive experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Bruce, it’s great to know you had a pleasant stay at Fairfield Inn & Suites Key West. We hope to welcome you back soon.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Alexandria, it is concerning to see a low rating associated with your stay. Without specific feedback, the team would find it beneficial to understand what aspects of your experience did not meet your expectations. Your insights are important in helping us improve future visits.
by A verified traveler
Posted 3 Nov 2024
Our first room we found cockroaches. The second and third rooms the floors, showers, and cabinets were very dirty.
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Dear Beth,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent any similar concerns from occurring in the future.
by A verified traveler from Doral
Posted 3 Nov 2024
Nice
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Oscar, thank you for staying with us at Fairfield Inn & Suites Key West. We’re thrilled you had a nice experience and hope to welcome you back soon!
by A verified traveler
Posted 31 Oct 2024
Old building and dark rooms
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Yavuz, thank you for sharing your observations. The aesthetics of the building and room ambiance are always being evaluated, which is why the team consistently takes feedback into account. The comments are valuable to ensuring guests have enjoyable experiences in the future.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Service, Hotel Management
Mark, thank you for taking the time to rate your stay. Your feedback is valuable, and we hope to have the opportunity to better meet your expectations in the future.
