Ratings based on 369 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Nice and quiet
Comment from Hotel Management
27 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Eric,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Stanton. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice and quiet location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
The wonderful staff took care of my concerns without hesitation and were deeply apologetic. Unfortunately, I am a germaphobe, and it was my careless mistake to book this location without reading prior customer feedback. The lobby had an unusual odor (that smelled like old urine from one of the plants), In my first room, I pulled back the sheets and noticed an old wet spot, so I removed the entire bed sheets and uncovered that the bed was full of urine and pubic hair. I should have left, but I had just paid in full for 2 nights and it was late. The second room (was cleaner) but not any better, with light remnants of urine stains, so I had Instacart deliver a king-size bed sheet and a queen-size fleece blanket, Frebreeze, and Clorox wipes. I did not sleep or eat for almost 3 days and killed a bug while in the room; A fat centipede.
Comment from Hotel Management
7 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Christine,I appreciate you sharing your feedback following your stay at the RED ROOF INN NEW STANTON. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor of the lobby, the conditions of the sheets in the first room, the insects you reported, and the other highlighted issues. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, it's good to hear that you found our staff to be wonderful in taking care of your concerns without hesitation and to be deeply apologetic.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Fable, The staff at the Red Roof Inn New Stanton and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
Convenient & room was comfortable, overall slightly outdated, crusty, warm and musty
Comment from Hotel Management
24 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Fanci. The staff and I at the RED ROOF INN NEW STANTON appreciate your 3/5 score. I am happy to hear that you found our hotel to be convenient and the room to be comfortable. However, you indicated that the upkeep and the odor you described hindered your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Oct 2024
The floor was dirty and sticky… no racks in the fridge to put food in. No door to the bathroom. It was an open wall as soon as you walked in the room. The room door lock was on the outside instead of being able to lock from the inside to of the bedroom.
Comment from Hotel Management
4 Oct 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Andretta, Thank you for sharing your feedback about your recent stay at the Red Roof Inn New Stanton. We apologize if cleanliness did not meet your expectations. We strive to maintain high standards and appreciate your input. We encourage guests to reach out to our management team directly so we can address any concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Sep 2024
The hotel was very convenient for our itinerary. Hotel was nothing fancy, it was clean but could use some updating. Fresh paint, new tub surrounds. Key pads to enter the hotel were a challenge.
Comment from Hotel Management
1 Oct 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Anita, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Stanton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that our location was convenient to your travels. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Had a bad smell in room. You get what you pay for. Dirty towels had stains
Outlets didn’t work by the bed
Comment from Hotel Management
24 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Serena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Stanton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with the odor of the room, unclean towels and outlets not working. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Oniel RediResponse Specialist, Hotel Management
Hi David,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn New Stanton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Sep 2024
AS SOON AS YOU ENTER THE BUILDING THERE IS A OLD/MUSTY SMELL. GOT INTO OUR ROOM WHERE BEDDING AND TOWELS ALL HAD YELLOW STAINS(OR AT LEAST I HOPE THEY WERE STAINS AND NOT JUST DIRTY). WE REQUESTED EXTRA TOWELS AND RELUCTANTLY WERE GIVEN ONE, WE WERE TOLD THERE WERE ALREADY TWO IN THE ROOM! THE SHOWER CURTAIN LINER LOOKED LIKE A MURDER HAD TAKEN PLACE AND THEY JUST WIPED IT OFF. I AM HOPIING THE BLACK SPOTS AROUND THE TUB WERE FROM SEALING CAULK MISSING AND NOT MOLD. GOT ICE OUT OF THE ICE MACHINE AND HAD TO POUR OUT MY DRINK, PRETTY SURE IT HAS NEVER BEEN CLEANED. THAT OR THE OVERWHELMING MUSTY SMELL HAS PERMIATED EVERYTHING IN THE BUILDING. I DIDN'T EXPECT THE RITZ BUT SOMETHING CLEAN WOULD HAVE BEEN NICE. EVEN THE REMOTE CONTROL FOR THE TV WAS SO DIRTY WE HAD TO USE THE BAG FROM THE ICE BUCKET TO COVER IT SO WE COULD USE IT.
Comment from Hotel Management
12 Sep 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Michele, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NEW STANTON. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. You pointed out the unpleasant smell upon entering, the stained towels and bedding, the lack of cleanliness and many other concerns. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Sep 2024
Too many bad bugs. Not Evan able to sleep one hour and my kid got bug bites every where
Comment from Hotel Management
5 Sep 2024 by Carla RediResponse Specialist, Hotel Management
Dear Pragna, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn New Stanton. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
