Ratings based on 722 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Not bad for the price point
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Jamie - General Manager , Hotel Management
Hello Pete,Thank you so much for taking the time to leave a fantastic rating for your recent stay at SpringHill Suites by Marriott in beautiful New Smyrna Beach, Florida! I'm thrilled to hear that you enjoyed your visit.We’re always striving to provide exceptional service, top-notch amenities, and a comfortable, clean environment for our guests. If you have any feedback or suggestions on how we can make your next stay even better, I would love to hear from you. Your input helps us continue to enhance the overall guest experience.Thanks again for choosing us, and I look forward to welcoming you back in the future!Warm regards,Jamie DudleyGeneral Manager
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Jamie - General Manager , Hotel Management
Hello Jim,Thank you for your fantastic five-star rating of The Springhill Suites by Marriott- New Smyrna Beach! Our team is proud to deliver outstanding service, plentiful amenities, and welcoming accommodations for all our guests. Your recognition is deeply appreciated. If you have any additional feedback or suggestions for your next visit, please do not hesitate to contact me anytime. We look forward to seeing you soon. Thanks again, Jamie Dudley - General Manager
by A verified traveler
Posted 20 Sep 2024
Great place
Comment from Hotel Management
20 Sep 2024 by Jamie - General Manager , Hotel Management
Good afternoon, James,We are so happy to see you enjoyed your experience at The Springhill Suites by Marriott in New Smyrna Beach, Florida! Thank you for taking the time to reflect positively with a five-star rating. The staff will be thrilled. Please do not hesitate to contact us with any additional feedback or suggestions you wish to provide. Thanks again for being our guest and we hope to see you again soon. Best regards, Jamie Dudley - General Manager
by A verified traveler
Posted 9 Sep 2024
There were no restaurants In the Hotel not even a café. the breakfast every morning was eggs that were runny and bacon or sausage. They did have a nice selection of breads and bagels, but no fruit was offered. the towels for the pool and the Beach were threadbare and stained. Drinks were very expensive and if you wanted to fill up your water Container you could only do it when they had the juice water machine plugged in for breakfast in the morning otherwise you’d have to go to the bar and wait for the bartender. Overall, the staff was decent and the room was nice And we were just steps from the beach, which was nice and the pool overlooks the beach, which is also nice We booked our room through Expedia for an oceanfront king bed and the receipt said that, but when we got there, we did not have an oceanfront. We overlooked a street and we were told the only way to get an oceanfront is you have to call the hotel directly and nowhere on Expedia’s website did it state that.
Comment from Hotel Management
9 Sep 2024 by Jamie - General Manager , Hotel Management
Dear Corey Tracy,Thank you for taking the time to leave feedback and helpful suggestions for us to review. We appreciate you being our guest and I welcome any additional feedback from you anytime. I am certainly sorry we did not fully meet your expectations and hope we will see you again to turn your impression around. Thanks again, Jamie Dudley - General Manager
by A verified traveler
Modern clean hotel with perfect location
Posted 22 Aug 2024 on HotelsThe location is awesome being right on the beach. The hotel is new and modern and very clean. The bed wasn’t that comfortable and pillows too soft, but room was great. View from balcony wasn’t great being across from 7/11 so ask for a beach/pool view!
Comment from Hotel Management
22 Aug 2024 by Jamie - General Manager , Hotel Management
Hello Maria,Thank you for your invaluable and positive feedback regarding your recent stay as our guest at The SpringHill Suites by Marriott New Smyrna Beach. We take great pride in offering all our guests a positive experience that includes friendly service, well-appointed rooms, and outstanding amenities in an ideal location. We are sorry to see you were not completely comfortable with the bedding. Please know your feedback is very important to us and we will review and discuss your thoughts. I welcome a direct conversation with you anytime if you would like to share any additional feedback about your stay. Thanks again for being our guest. Best wishes,Jamie Dudley - General Manager
by A verified traveler
Posted 16 Aug 2024
The hotel was very nice, beautiful view of the ocean. The pool was great. Walking distance to all local shops and restaurants.
they were in the process of updating several things and one of the elevators was down during our visit. The parking garage is under the building and a little bit of a walk to the rooms,so we didn't use the car the whole time we were there. Our room was very nice. the beds were comfortable. over all we had a nice stay.
Comment from Hotel Management
16 Aug 2024 by Jamie - General Manager , Hotel Management
Hello Carrie,Thank you so much for being our valued guest at The SpringHill Suites by Marriott New Smyrna Beach! We're thrilled to hear that you had such a positive experience. Your feedback is incredibly valuable to us, and we're grateful for the time you took to share your review.If you have any additional comments or suggestions, please don't hesitate to let me know. We always strive to improve and ensure that each of our guests has a wonderful stay.We wish you a fantastic day and hope to welcome you back soon!Best regards,Jamie Dudley - General Manager
by A verified traveler
Posted 9 Aug 2024
The property is being painted. Which is a great sign that it be maintain. Inside is beautiful and clean. The rooms was great too. Love that shower head.
Comment from Hotel Management
10 Aug 2024 by Jamie - General Manager , Hotel Management
Hello Diane, Thank you so much for your kind words! Your glowing feedback will undoubtedly bring smiles to the entire SpringHill Suites New Smyrna Beach team. We are dedicated to providing our guests with clean, comfortable, and luxurious accommodations, paired with top-notch amenities and exceptional service—in an ideal New Smyrna Beach location.If you have any further suggestions or requests for your next stay, please don't hesitate to reach out. We look forward to welcoming you back!Warm regards,Jamie Dudley - General Manager
by A verified traveler
Posted 4 Aug 2024
Clean onnbeacj
Comment from Hotel Management
5 Aug 2024 by Jamie - General Manager , Hotel Management
Thanks for your wonderful compliment, and five-star rating, Joy! I cannot wait to share this with The Springhill Suites Team. Please feel free to contact me anytime with additional feedback or suggestions about your visit. Thanks again for being our guest. We look forward to welcoming you back soon to New Smyrna Beach. Sincerely,- Jamie Dudley - General Manager
by A verified traveler
Posted 24 Jul 2024
The hotel and beach by the hotel are perfect! I can’t think of a single negative thing. 10 out of 10!
Comment from Hotel Management
24 Jul 2024 by Jamie - General Manager , Hotel Management
Hello Natalie,I wanted to express my sincere gratitude for your fantastic rating and wonderful recommendation for the Springhill Suites by Marriott New Smyrna Beach. It truly means a lot to our team to be recognized for providing outstanding service, plentiful amenities, and pleasant accommodations to all our guests. Your feedback is invaluable to us, and we're thrilled to know that your experience with us was a positive one.Please know that we're here for you anytime, should you have any additional feedback or suggestions for your next visit. Your satisfaction is our priority, and we're committed to making each stay memorable for our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back soon.Warm regards,-Jamie Dudley - General Manager
