Ratings based on 359 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Amazing staff clean rooms
Comment from Hotel Management
25 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear you had a great experience with our amazing staff and clean rooms. Your kind words inspire us to keep delivering exceptional service. We can’t wait to welcome you back for another fantastic stay.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Reena, Hotel Management
Dear Guest,Thank you for your rating! We're glad you enjoyed the stay with us, and we hope to welcome you back in the future!
by A verified traveler
Posted 19 Oct 2024
This was easy to get to. Giant hot tub was not requested but didn't work. The bed was comfy. The ice maker near the side exit door was leaking the entire time we were there. We had to walk on wet carpet and nothing was done to fix it so it started to smell like mold.
Comment from Hotel Management
19 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear you found our location convenient and enjoyed the comfort of your bed. However, we apologize for the issues you encountered with the hot tub and the leaking ice maker. Your concerns regarding the wet carpet and potential mold are important to us, and we will address them with our maintenance team immediately. We appreciate you bringing this to our attention and hope to provide you with a better experience on your next visit.
by A verified traveler
Posted 3 Oct 2024
Great staff. Newly renovated room clean and comfortable.
Comment from Hotel Management
4 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your wonderful review! We’re delighted to hear you enjoyed our friendly staff and the newly renovated room. Your comfort is our priority, and we appreciate your feedback. We hope to welcome you back soon.
by A verified traveler from Byron Center
Posted 1 Oct 2024
One bed was umade, the TV did not work, there was no soap and no shower gel, the toilet seat was loose and slipped around when you sat down. Breakfast consisted of Raisin Bran and Frosted Flakes or toast and strawberry jam. We complained and they made the bed but TV never did work and they told us if we wanted soap all we had to do was ask at the desk
Comment from Hotel Management
1 Oct 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered with the room and amenities, and we regret that your stay did not meet expectations. Your concerns have been noted, and we'll ensure these matters are addressed with our team to prevent future occurrences. We appreciate your input and hope to improve your experience in the future.
by A verified traveler
Posted 22 Sep 2024
$60 is fair for this property. $131.27 is price gouging which is what we paid. The room itself was clean. Bed’s were comfortable. Our T. V did not work. The clerk at the front desk was of no help. The faucets needed to be cleaned so the water ran properly. The shower head “screamed” as we took showers. No coffee pot but there was a microwave and a frig. It’s a tired property.
Comment from Hotel Management
23 Sep 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your experience. We're glad to hear you found the room clean and the beds comfortable. We apologize for the issues with the TV and the shower, as well as the lack of assistance from the front desk. Your feedback helps us identify areas for improvement, and we will address these concerns to enhance our guests' experience. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 10 Sep 2024
Everything was clean and nice
Comment from Hotel Management
11 Sep 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found everything clean and nice during your stay. We look forward to welcoming you back for another pleasant visit.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating. We look forward to providing you with an even better experience in the future!
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Tracy, Hotel Management
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
by A verified traveler
Posted 7 Sep 2024
Don’t advertise breakfast if you’re not going to have more than what was put out here. Also, two remote controls for the TV and neither one did anything.
Comment from Hotel Management
8 Sep 2024 by Jane , Hotel Management
Dear Guest, Thank you for your feedback. We apologize for the inconvenience regarding the breakfast and the TV remote controls. Your comments are important to us, and we will address these issues to ensure a better experience for our future guests. We appreciate your patience and hope to have the opportunity to serve you better in the future.
