Ratings based on 614 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
I didn't like fact that i had to looking for tea and milk, because they clean the room on the weekend
Comment from Hotel Management
3 Dec 2024 by Nick Simmons, Hotel Management
Hi Trevor, thanks for the feedback. We are glad to understand that the rest of your stay was great. As the New management team your feedback about the communication relating to Weekend servicing is well received. Many thanks and regards
by A verified traveler
Posted 12 Nov 2024
Clean and good sized rooms
by A verified traveler from Hamilton
Posted 27 Oct 2024
Booked a one bedroom apartment and everything you needed are in the room such as Washing machine, dryer, microwave, fridge, dishwasher. Parking we paid $10 for the night. The room is spacious and heaps of restaurants around. The mall is just opposite the hotel and Starbucks across the street. Will definitely stay again.
Comment from Hotel Management
3 Dec 2024 by Nick Simmons, Hotel Management
Hi Jan Marie, thank you for the details. We will look forward to your next stay with us.
by A verified traveler
Posted 26 Oct 2024
Great central location. Close to shops / eating places/ supermarkets. Friendly and welcoming/ helpful reception staff. Easy parking. Clean, modern environment and rooms. Highly recommended 😊👍
Comment from Hotel Management
3 Dec 2024 by Nick Simmons, Hotel Management
Thank you Adrian! See you again sometime soon.
by A verified traveler
Posted 2 Oct 2024
Excellent speedy service...
Comment from Hotel Management
5 Oct 2024 by Artur Rakhmanov, Hotel Management
Dear Martin,Thank you so much for your kind words! We're thrilled you enjoyed our speedy service, and it was a pleasure having you stay with us. We hope to welcome you back soon!Best,Artur RakhmanovFront Office Manager
by A verified traveler
Posted 7 Sep 2024
The Quest is centrally located and close to places .
What was wrong is the room was not serviced even after I rang reception and told them at 2.00pm the room had not been done.Reception said it would be soon.On our return 7.00pm ,it still had NOT been serviced.
The bed was up against a wall and to get in and out you had to climb over the other person
Comment from Hotel Management
12 Sep 2024 by Nick, Hotel Management
Hi Dennis, we made a mistake in not passing on your request to our HK team. We take responsibility for that. Our team have been trained on the correct processes to ensure that this doesn't reoccur again. As the new Owners of the hotel, we are working hard to ensure that our 'product' and 'service' are reaching the best standard achievable, and a lot of what we focus on comes from feedback like yours and our own review of the property. Many thanks
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Nick, Hotel Management
We are grateful for the Rating! Thank you Eric
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
8 Sep 2024 by Nick, Hotel Management
We are grateful for the Rating! Thank you Olivia
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Nick, Hotel Management
We are grateful for the Rating! Thank you Ming-Chang
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
8 Sep 2024 by Nick, Hotel Management
Hi J, I am sorry that the hotel didnt meet expectations during your stay. Under new ownership, we hope to improve the service and rooms to achieve a better outcome for guests.
