Ratings based on 455 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Novotel New Plymouth Taranaki, Hotel Management
Kia ora Mark,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngā mihi,Novotel New Plymouth Taranaki
by A verified traveler
Posted 27 Oct 2024
Great place, room was sized perfect. I used the gym, a little small but had sufficient equipment. The hotel is at a higher rate so i was surprised that they charged a separate fee for covered parking. The outside free parks were taken by staff or you could park down the road on the street away from the hotel, a little inconvenient.
Comment from Hotel Management
8 Nov 2024 by Novotel New Plymouth Taranaki, Hotel Management
Kia ora Isabella,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngā mihi,Novotel New Plymouth Taranaki
by A verified traveler
Posted 6 Oct 2024
Lovely place to stay, my only negative was having to pay extra for parking.
Comment from Hotel Management
9 Oct 2024 by Novotel New Plymouth Taranaki, Hotel Management
Kia Ora Maureen,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngā mihi,Ralph ViegasFront Office Duty ManagerNovotel New Plymouth Taranaki
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Novotel New Plymouth Taranaki, Hotel Management
Kia Ora Tony,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngā mihi,Ralph ViegasFront Office Duty ManagerNovotel New Plymouth Taranaki
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
18 Sep 2024 by Novotel New Plymouth Taranaki, Hotel Management
Kia Ora Zaineb,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngā mihi,Ralph ViegasFront Office Duty ManagerNovotel New Plymouth Taranaki
by A verified traveler
Posted 28 Jul 2024 on Hotels
Enjoyed use of bikes to see the city
Comment from Hotel Management
18 Sep 2024 by Novotel New Plymouth Taranaki, Hotel Management
Kia ora Liz,We very much appreciate your comments regarding your stay at the Novotel New Plymouth Taranaki. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ngā mihi,Ralph ViegasFront Office Duty ManagerNovotel New Plymouth Taranaki
by A verified traveler
Posted 7 Jul 2024
Front desk staff very professional and great service
by A verified traveler
Posted 9 Jun 2024
Good
by A verified traveler
Posted 8 Jun 2024 on Hotels
by A verified traveler
Great place, great sleep
Posted 3 Jun 2024 on HotelsReceived a friendly welcome from reception staff. Our room was very clean, well maintained and tastefully decorated.
Lovely bed, slept beautifully.
