Ratings based on 875 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Excellent service from all staff. Reception very welcoming,waiting staff in restaurant extremely courteous. Especially Kate:)Thanks you.
Comment from Hotel Management
17 Nov 2024 by Vivek V, Hotel Management
Dear Caryll, Thank you for your fantastic feedback! We're delighted to hear that you received excellent service from our team. It's wonderful to know that our reception staff made you feel welcome and that Kate and the restaurant team provided courteous service.We truly appreciate your kind words and look forward to welcoming you back soonBest regards,Vivek VadeveluGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Vivek V, Hotel Management
Dear Christine, Thank you for staying with us and for your feedback!Great to hear you enjoyed your stay with us and rated us a perfect score. Our team and I look forward welcoming you back in the future!Best regards,Vivek VadeveluGeneral Manager
by A verified traveler
Posted 28 Oct 2024
dirty, staff was not cleaning well during room service
Comment from Hotel Management
31 Oct 2024 by Millennium Waterfront , Hotel Management
Kia Ora KennethThank you for your feedback. Please allow us to express our sincerest apologies for your experience with us not being as expected in terms of cleanliness. We will action this with the Housekeeping team.Kind regards
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Vivek V, Hotel Management
Dear Duncan, Thank you very much for the review and rating us a perfect 5!We look forward welcoming you back in the future!Best regards,Vivek VadeveluGeneral Manager
by A verified traveler
Posted 17 Oct 2024
The only thing I missed was body lotion I expected it to be there as other hotels
Comment from Hotel Management
18 Oct 2024 by Vivek V, Hotel Management
Dear Jocelyn,Thank you for staying with us and your feedback. We’re glad to hear that overall, you had a positive stay however apologise for the inconvenience of not having body lotion available in your room which we have rectified now and all our rooms are equipped with body lotion. We hope to welcome you back soon for a better experience. Best regards,Vivek VadeveluGeneral Manager
by A verified traveler
Posted 10 Oct 2024
Happy friendly staff . Great food and drink.
The cleaner made the room look great everyday ! Thank you 👌
Comment from Hotel Management
10 Oct 2024 by Vivek V, Hotel Management
Dear Max,Thank you so much for your kind words and giving us a perfect 5 rating!We’re thrilled to hear that you enjoyed our friendly staff, delicious food and drinks, and the cleanliness of your room. Your feedback means a lot to us, and we’ll be sure to pass on your compliments to our team. We look forward to welcoming you back soon!Best regards,Vivek VadeveluGeneral Manager
by A verified traveler
Posted 27 Sep 2024
Consistent comfortable stay thanks
Comment from Hotel Management
27 Sep 2024 by Vivek Vadevelu, Hotel Management
Dear Paul,Thank you so much for your kind words! We’re thrilled to hear that you consistently find your stays with us comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Best regards,Vivek VadeveluGeneral Manager
by A verified traveler
Impeccable customer service!
Posted 28 Aug 2024 on HotelsI have to bring my own food due to various reasons, and I hadn’t chosen a room with kitchen/reheating facilities. I made a comment in passing to the duty manager and whilst I was out she arranged a microwave to be taken to my room. Absolutely awesome customer service, I’ll definitely be back again!
Comment from Hotel Management
28 Aug 2024 by Millennium Waterfront , Hotel Management
Kia Ora Rebecca We appreciate you taking out your time and writing regarding your recent experience. As you mentioned you have dietary requirements and have your own food to heat, we arranged accordingly. Thank you very much for appreciating the great customer service and we look forward to welcoming you back soon.Best regards Hotel Management
by A verified traveler
Posted 28 Aug 2024 on Hotels
Great stay very friendly and attentive staff service was exceptional
Comment from Hotel Management
28 Aug 2024 by Millennium Waterfront , Hotel Management
Kia Ora C R Thank you for sharing your recent experience with us. We are delighted to read that you had a great stay with our very friendly and attentive staff. We look forward to welcoming you back in the near future.Best regards Hotel Management
by A verified traveler
Posted 27 Aug 2024 on Wotif
Great stay, tidy clean and convenient to town.
Comment from Hotel Management
28 Aug 2024 by Millennium Waterfront , Hotel Management
Kia Ora Antonio Thank you for sharing your recent experience with us. We are pleased to know that you had a great stay with being convenient to town and clean and tidy. We look forward to welcome you back.Best regards Hotel Management
