Ratings based on 634 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chesapeake
Posted 19 Nov 2024
Some of the furnishings are older but the rooms are always clean. My room was spacious, had a Keurig, a nice TV, and a new microwave and fridge. The property layout is convenient and the common areas and parking are well lit and on camera. There are vending machines and an ice machine convenient to the rooms. I plan to stay here whenever I’m in New Paltz.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Betty, We're delighted to hear you enjoyed the cleanliness of our rooms and the convenient amenities provided. Your loyalty is appreciated, and we look forward to hosting you during your future visits to New Paltz. Thank you for sharing your positive experience with us.
by A verified traveler from Poughquag
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Barry, We appreciate you choosing to stay with us. Please feel free to reach out to us directly to share any details about your experience so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Mark,We are thrilled to hear that you had an excellent experience at our hotel! We look forward to welcoming you back in the future for another fantastic stay.
by A verified traveler
Posted 3 Nov 2024
Property is quite and clean
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Gemma Dorothy,We're pleased to hear you found our property quiet and clean. Thank you for sharing your experience with us. Your feedback is valuable as we continue to strive for excellence in our services.
by A verified traveler
Posted 3 Nov 2024
It was ok. Could have been cleaner. Room smelled funny. Vending machine was pretty empty.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Linda, We appreciate your feedback and will share your comments with our housekeeping team for review. We apologize for any inconvenience caused and will address the vending machine stocking. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 29 Oct 2024
Bad smell. Not clean. Bad shape.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Nikolay, We're sorry to hear about your experience and appreciate your feedback. We take cleanliness and maintenance seriously, and we will address this matter with our team. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Oct 2024
Stayed in for a night.
Clean and comfortable
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Larisa,We are pleased to hear that you found our hotel clean and comfortable during your stay. Guest satisfaction is our top priority. Should you have any other comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, we hope to welcome you back in the future.
by A verified traveler
Posted 27 Oct 2024
Bed was hard, rug was dirty, air conditioning emitted an offensive odor.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello William, We're sorry to hear about the issues you experienced during your stay. We value your feedback and will address these concerns with our team to ensure a more comfortable experience for future guests. Your satisfaction is important to us, and we appreciate you bringing these matters to our attention.
by A verified traveler
Posted 22 Oct 2024
All the negative reviews.. idk why. I loved this place HANDICAPPED ACCESSIBLE . i can roll my wheelchair to my room and out the hotel. They were quick. Kind one guy asked me if i needa different room for my wheelchair. Honestly thats amazing he thought of that. It was really cold one night. And we called for a blanket. Boom they showed up super fast with a nice warm one. Less than 10min they wete there with it. Theres plenty of places to eat in the area so not having breakfast there is okay. The tvs currently have io digital cable. You can use an hdmi but you cannot cast from another device they said. Its okay we watched comedy central and were happy. Be kind to them and youll get it back. Love this place. Would totally stay again.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Andarra, We're glad to hear you had a positive experience during your stay with us and that our team could accommodate your needs promptly. We appreciate your kind words about our staff's attentiveness and are thrilled to hear you found our property wheelchair accessible. Your feedback about the TV options and amenities is valuable to us, and we hope to welcome you back in the future for another enjoyable stay. Thank you for choosing to stay with us.
by A verified traveler
Posted 21 Oct 2024
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Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Joe, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Your comments will be shared with our team for further review and improvement. We appreciate your insights as they help us enhance the overall guest experience.
