Ratings based on 775 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Such a nice hotel and staff was very nice and helpful. Highly recommend.
Comment from Hotel Management
21 Nov 2024 by Senior Rooms Operations Manager, Hotel Management
Hello Gladys, Your compliments were a pleasure to read, and we always enjoy hearing how our guests were taken care of by our Talent. Thank you for taking the time to share your feedback regarding your time at W New Orleans - French Quarter and for recommending us to future guests. We look forward to welcoming you back very soon.Best regards,Kadir GarzanSenior Rooms Operations Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Senior Rooms Operations Manager, Hotel Management
Hello Matthew, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Thank you for the kind rating. It was our pleasure hosting you at W New Orleans - French Quarter; we hope to see you again soon. Best regards,Kadir GarzanSenior Rooms Operations Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Leslie, Hotel Management
Thank you for the outstanding rating for W New Orleans - French Quarter. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our service. Stop by again soon; we will be looking forward to it! Best regards, Leslie Hubbard, Assistant Rooms Operations Manager
by A verified traveler
Posted 2 Nov 2024
Quaint nice atmosphere
Comment from Hotel Management
3 Nov 2024 by Senior Rooms Operations Manager, Hotel Management
Hello John, We are pleased you had an energizing and fulfilling stay at W New Orleans - French Quarter and that our limitless hospitality helped to elevate your visit. Thank you for the generous review, and we look forward to hosting you again soon.Best regards,Kadir GarzanSenior Rooms Operations Manager
by A verified traveler
Posted 26 Oct 2024
We enjoyed our stay and experience very much. Thank you!
Comment from Hotel Management
27 Oct 2024 by senior rooms operations manager, Hotel Management
Hello Tonya, Thank you for the great rating! We love that you had an unforgettable stay at W New Orleans - French Quarter. Our vibrant city retreat offers travelers beautiful views combined with outstanding service in a fantastic location. It was our pleasure having you, and we look forward to your return. Best regards, Kadir Garzan, Senior Rooms Operations Manager
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Senior Rooms Operations Manager, Hotel Management
Hello Christopher, .We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. Thank you for the outstanding rating for W New Orleans - French Quarter. Stop by again soon; we will be looking forward to it!Best regards,Kadir Garzan,Senior Rooms Operations Manager
by A verified traveler
Posted 13 Oct 2024
Beautiful property, easy walk to everywhere, wonderful staff, quick to take care of any issues—we asked for a room change due to noise and got one immediately. Would absolutely stay here again
Comment from Hotel Management
14 Oct 2024 by Director of Operations, Hotel Management
Hello Kathleen, We appreciate the outstanding rating for W New Orleans - French Quarter. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service, property, and fantastic location. Stop by again soon; we will be looking forward to it!Best Regards,Jessica Merchant,Director of Operations
by A verified traveler
Posted 6 Oct 2024
Arrive late in the night, it was a weird set up how to park. I felt uncertain but since it was after 2am I needed to get rest from traveling all day. Got to the room and the smell of mold was terrible. I woke up to a fire alarm going off at 10 am. went to get coffee and left. I do not recommend this place at all.
Comment from Hotel Management
8 Oct 2024 by Director of Operations, Hotel Management
Hello Ruth, Please accept our apologies for the concern you had with our parking during your recent visit. Thank you for sharing your observations so we may improve going forward. We also apologize for not meeting your expectations. As the cleanliness of our hotel is a key priority, we are disappointed to learn about the issue you had with our accommodations. Please rest assured that your comments have been shared with our Talent to enhance our guest experience. Furthermore, we are sorry that you had to experience the fire alarms sounding in the morning, disturbing your rest. Out of an abundance of caution, it was necessary to evacuate the hotel. We regret the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Our Welcome Desk is staffed 24/7 to answer questions and resolve concerns while you are here, so we hope you will give us another chance the next time your travels bring you this way.Best Regards,Jessica Merchant,Director of Operations
by A verified traveler
Posted 2 Oct 2024
The staff was wonderful
Comment from Hotel Management
2 Oct 2024 by Director of Operations, Hotel Management
Hello Armando, We are incredibly pleased you enjoyed your stay at W New Orleans - French Quarter and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Best Regards,Jessica MerchantDirector of Operations
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Director of Operations, Hotel Management
Hello Keeshawna, Thank you for the outstanding rating for W New Orleans - French Quarter. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. Stop by again soon; we will be looking forward to it!Best Regards,Jessica Merchant,Director of Operations
