Ratings based on 493 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Good place, close to French wuarters
by A verified traveler
Posted 16 Dec 2024
Property is clean. The studio apartment is very nice. Includes washer and dryer
Amenities of the property are great gym, business center, pool
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Maria, Guest Experience, Hotel Management
Hi, Alexandria! Perfection unlocked! Thanks for the flawless rating; it means everything to us.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Maria, Guest Experience, Hotel Management
Hello, Diaranice! A perfect score? Stop, we’re blushing! We can’t wait to host you again someday.
by A verified traveler
Posted 21 Nov 2024
I did like the advanced keyless feature to the rooms and hotel.
Comment from Hotel Management
5 Dec 2024 by Maria, Guest Experience, Hotel Management
Hello, Vernon! Thanks for sharing your thoughts! We're stoked you liked the advanced keyless entry—it's one of the many ways we aim to make your stay smoother and more convenient. We’re always looking for ways to enhance the experience, so your feedback means a lot!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
5 Dec 2024 by Maria, Guest Experience, Hotel Management
Hi, Skyy! Thanks for taking the time to rate us. Let us know if there’s anything we can tweak to make your next visit a 5/5. We’re here for it!
by A verified traveler
Posted 13 Nov 2024
Absolutely adored my "apartment" for my Swiftie getaway. If I was not at the Superdome, I was on the roof sitting by the infinity pool that overlooks the city. I loved that the grocery store and the Superdome was within walking distance. Could have used one or two more hangers in the closet. The bed was scrumptious with plenty of pillows.
Comment from Hotel Management
5 Dec 2024 by Maria, Guest Experience, Hotel Management
Hello, Diane! Thanks for the great feedback! We're so glad you had a fantastic time at your Swiftie getaway! The rooftop pool views are a highlight. We appreciate the suggestion about the hangers and will look into adding more for future stays. Hope to welcome you back next time you're in town!
by A verified traveler
Posted 7 Nov 2024
Clean , nice, good location
Comment from Hotel Management
5 Dec 2024 by Maria, Guest Experience, Hotel Management
Hello. John! Thanks for your review! We're thrilled you enjoyed the cleanliness, location, and overall experience. We’d love to have you stay with us again anytime!
by A verified traveler
Posted 5 Nov 2024
The property itself was fine. Loved the 24/7 lobby security, always very kind and accessible and very convenient location to get around New Orleans.
The room was a bit colder than the photos lead on, more bleak than expected. And unfortunately, our unit didn’t have hot water and it took almost 36 hours to get it fixed. Roami was not communicative and it took me reaching out multiple times via text messaging and phone calls over multiple days to get it fixed. If I could rate the property itself I would say 3.5 stars, if I could rate Roami and their accessibility and helpfulness, I would rate them at a 1 star. Based on this experience, I wouldn’t recommend staying at a Roami property. Just stay at a classic hotel.
Comment from Hotel Management
7 Nov 2024 by Maria, Guest Experience, Hotel Management
Hello, Ashley! Thanks for taking the time to share your experience. We're glad you enjoyed the secure location and that the 24/7 lobby security made you feel at ease. We apologize for the delay with the hot water—while we did immediately notify the building’s maintenance team, the resolution unfortunately took longer than expected, and we understand how this affected your stay. We're strengthening our communication process to ensure issues are addressed and resolved more efficiently. Your feedback is constructive as we work to make every stay smooth and welcoming.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Maria, Guest Experience, Hotel Management
Hi, Kendall! We appreciate your feedback, even though we wish your experience had been more satisfying. We're here to address any concerns you may have, so please don't hesitate to share any details you'd like to discuss.
