Ratings based on 36 Verified Reviews
4.5 Room cleanliness
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Enjoyable
by A verified traveler
Posted 10 Nov 2024
We had an awesome stay
by A verified traveler
Posted 1 Oct 2024
The apartment was nice. Very close to everything it great having the street car right in front of the apartment to get to everything. The only problem I had with the apartment is when we arrived we did not have washcloths to take a shower and the TV remote in the living room did not have batteries. Too many remotes laying around to the TVs that did not work. We did not have internet for almost two days which caused us not to use our TV. Did not have body wash but had hand soap, shampoo and conditioner! Why not have body wash or soap to bath if everything else was available? Sofa in the living room is very hard and bed in bedroom is way too low, very hard to get off the bed.
Comment from Hotel Management
1 Oct 2024 by Maria, Guest Experience, Hotel Management
Hi, Tara! Thank you for your feedback! We're glad you enjoyed the apartment and its great location. We apologize for the inconvenience regarding the lack of washcloths and the TV remote batteries. Regarding the internet and body wash issues, we encourage guests to reach out to our 24/7 guest hotline for immediate assistance during their stay. We appreciate your input and will work on ensuring these amenities are adequately stocked for future guests. Thank you again for staying with us!
by A verified traveler
Posted 21 Sep 2024
The apartment is beautiful! Nice and easy check-in with great instructions. I read reviews beforehand about the noise from the street car and how the balcony is hard to access, but I just wanted to say that it really isn’t that bad. If you have sensitive ears, then the noise from the crowds and the streetcar running late/early in the morning will probably keep you up at night. If you get the two bedroom apartment, then you won’t really hear any noise from the back room away from the street. As far as accessing the balcony, there was a review about how it was hard to lift the window, but it really wasn’t that hard at all and I’m not a super big or muscular woman. Also didn’t have to prop the window open with anything because the window stayed open, but I did place something down just in case. If your eyes are sensitive to light then you might want to bring a face mask to sleep with due to there being blinds and not curtains in the bedroom. In conclusion, the apartment is very spacious and beautiful, it’s very close to restaurants and everything that you’ll need, close to bourbon street and the canal, and it’s close to a street car station so it was a great stay for me. Download the Le Pass app for routes using the street car or the bus. Would definitely stay again!
Comment from Hotel Management
23 Sep 2024 by Maria, Guest Experience, Hotel Management
Hi, Aja! Thank you for sharing your detailed review! We're delighted you had a great stay and found the check-in process easy, with helpful instructions. It’s great that the noise and balcony access wasn’t as challenging as you initially expected, and we appreciate your tips for future guests regarding noise and lighting. We're also glad you enjoyed the spacious layout and the prime location close to restaurants, Bourbon Street, and public transport. It sounds like you made the most of your visit! We would love to welcome you back for another stay in the future.
by A verified traveler
My Stay In NOLA For Essence Fest 2024
Posted 13 Jul 2024 on HotelsThe apartment was clean and roomy. The balcony was a nice bonus space to sit outside, chill and people watch. Great view of 4th of July fireworks. Downside is to get on the balcony you have to lift a heavy window and secure it with a metal pole. Fortunately I was traveling with a friend to help me They really need to replace that window with french doors to make it easier to use the balcony. Another downside is the rooftop swimming pool is at a sister property, Roami at The Brandywine, about 9 blocks away. Lastly the supply area was not restocked on a daily basis. Overall nice property and 30 seconds from Bourbon St. I would stay again but at the sister property where the pool is.
Comment from Hotel Management
19 Jul 2024 by Maria, Guest Experience, Hotel Management
Hi, Tammeisha! Thank you for sharing your experience! We're delighted you enjoyed the apartment and the balcony view. We appreciate your feedback on the window and pool access and will consider your suggestions for future improvements. We look forward to hosting you again, and perhaps at our sister property next time!
by A verified traveler
Good stay
Posted 28 Apr 2024 on HotelsThe place is nice and comfortable. Close to canal and French Quarter.
Only down side is trolley is loud and starts early in the morning. So if your early bed great alarm clock. It’s very bright in the mornings. Only blinds no curtains.
Comment from Hotel Management
29 Apr 2024 by Maria, Guest Experience, Hotel Management
Hi, Zenia! Thank you for taking the time to review your stay with us. We're glad you enjoyed our property's comfort and convenient location, close to the Canal and French Quarter. We appreciate your feedback regarding the trolley noise and the early morning light. We'll consider your comments as we continually strive to enhance our guest experience. We hope to welcome you back soon for an even more satisfying stay!
by A verified traveler
Posted 22 Apr 2024
They checked us into a room that had not been cleaned. Couldn’t get anyone on the phone for a long time. Gave us a “$80” refund which we never received.
Comment from Hotel Management
26 Apr 2024 by Maria, Guest Experience, Hotel Management
Hi, Nicole! Thank you for bringing this to our attention, and we sincerely apologize for the oversight regarding your room's condition and the challenges you experienced in reaching our team. This is certainly not the standard we strive to uphold. We're also sorry to hear there were issues with the processing of your refund. We will review this matter immediately to ensure it is resolved promptly. Your feedback is invaluable, and we are committed to making things right.
by A verified traveler
Posted 5 Apr 2024
I've been to N.O plenty times in my life and have stayed at some pretty good hotels but this property that we stayed at this trip is by far our new home away from home when we coming to visit. The location is perfect, the apartment was beyond perfect from the time we walk in the door. The high ceilings to the open floor plan. The bedroom exceeded my expectations, love the full kitchen and the big washroom. I'll be staying here for now on when i visit.
Comment from Hotel Management
5 Apr 2024 by Maria, Guest Experience, Hotel Management
Hi, Marlon! Thank you for your wonderful review! We're delighted that our property exceeded your expectations and provided you with a perfect home away from home during your visit to N.O. It's fantastic that you appreciated our ideal location, spacious apartment, and all its amenities. We can't wait to welcome you back on your future visits - you're always welcome here!
by A verified traveler
Nice, but staff wasn't helpful
Posted 2 Apr 2024 on HotelsAccomodations were spacious and conveniently located and basic needs were met, however communication with the hotel staff was poor. Response time was very slow and incomplete. They also painted the entryway while we were there and did not rope it off so we ended up ruining our shoes on the wet paint. We probably won't stay there again.
Comment from Hotel Management
3 Apr 2024 by Maria, Guest Experience, Hotel Management
Hello, Bethany! Thank you for sharing your experience with us. We're pleased to hear that you found the accommodations spacious and conveniently located. We apologize for any inconvenience caused by the slow response time and incomplete communication from our staff. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.
by A verified traveler
Posted 28 Mar 2024 on Hotels
Comment from Hotel Management
3 Apr 2024 by Maria, Guest Experience, Hotel Management
Hi, Shelly! Your rating matters to us, and we're sorry to hear your experience fell short. We're eager to learn more about your visit and how we can improve. Your insights are invaluable.
