Ratings based on 50 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2024 on Hotels
Would stay there . It was unsafe and homeless camped out on the street in front of it. The current condition do not match the photos at all
Comment from Hotel Management
19 Jul 2024 by Lea, Hotel Management
Thank you for your feedback, Matthew. We apologize for the inconvenience you experienced. We are actively working to improve the safety and appearance of our property and appreciate your patience and understanding. Your comments will help us make the necessary improvements.
by A verified traveler
Posted 9 Jul 2024
toiletries hit and miss. no toilet paper in downstairs bath - had to find and take from upstairs back. no shower soap but plenty of skin lotion in shower. no shampoo in one shower. kitchen items not out away - were in dishwasher. sloppy housekeeping. otherwise place was nice and kept up well.
Comment from Hotel Management
13 Jul 2024 by Lea, Hotel Management
Thank you for sharing your experience, Richard. We're sorry for the inconvenience with the toiletries and housekeeping. Your feedback helps us improve, and we'll address these issues promptly. We're glad to hear that you found the place nice and well-kept otherwise. We hope to have the chance to make your next stay even better!
by A verified traveler
Posted 1 Jul 2024
The property was just like the pictures. But my central air didn't work . Had to call customer service # she said someone would call me back they came the next day to look at a /c unit. Didn't help it kept going out. Other than that the Condo was Great!! 👍 Will come back again!!
Comment from Hotel Management
13 Jul 2024 by Lea, Hotel Management
Thank you for your feedback, Noriko! We're glad to hear that you loved the condo and found it just like the pictures. We apologize for the inconvenience with the air conditioning and appreciate your patience as we worked to resolve it. We're thrilled to know you'll be coming back again!
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Lily, Hosteeva Team, Hotel Management
Thank you for the great review, Bronz! Looking forward to hosting you again.
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Author, Hotel Management
Thanks a bunch for the high rating, Sandra! Welcome back anytime :) Lea
by A verified traveler
Posted 11 Sep 2022
Loved the aesthetics. Only complaint is the 2nd bedroom bed is super squeaky. Otherwise I loved EVERYTHING about it
Comment from Hotel Management
12 Sep 2022 by Vivien, Team Hosteeva, Hotel Management
Dear Cory, We're delighted to hear you were overall pleased with your stay at our condo. Thank you for being such an amazing guest. It was a pleasure to host you and we'll surely consider your comment regarding the bed for our upcoming updates. We'll be happy to accommodate you at any of our properties anytime again.
by A verified traveler
Posted 21 Jan 2022
Everything was overall nice. However, that particular unit could use minor repairs & both outside areas closest to that particular unit could use minor cleaning. Check in was easy, communication was awesome & location was superb!
Comment from Hotel Management
21 Jan 2022 by Vivien, Hotel Management
Hi Markeyia! It's been a pleasure to have you and we're happy to hear that you've appreciated the overall unit. We will make sure to give due consideration to your comments referring to the shortcomings of our place in view to improve it for future guests. Hopefully, you will be one of them, should you decide to give us another try. We'd love to welcome you to any of our plentiful properties across the country.
by A verified traveler
Posted 20 Jul 2021
When i arrived at 1100pm my family had to find somewhere to stay because the person never confirmed our stay
Comment from Hotel Management
25 Jul 2021 by Vivien, Hotel Management
Dear guest, please know that your reservation was canceled automatically.
by A verified traveler
Posted 23 Apr 2021 on Hotels
Comment from Hotel Management
2 May 2021 by Rosie, Hotel Management
Thanks for staying with us, Edgar! We hope you've enjoyed your stay and will be back again.
by A verified traveler
Posted 1 Feb 2021
Everything in the home was nice. The only thing that could have been better is if televisions were in each bedroom. Only 1 of the 3 bedrooms had a television and there was 1 television in the living room. I also didn’t like that there weren’t any clear check out procedures. No one responded to any of my texts before 10a to answer my questions about the check out procedure and I didn’t get a final receipt. To me this just leaves so many loopholes in the customer’s experience. Also check in is at 4p but check out us at 10a, that’s not a full stay. I think the check-in or check out hours should be adjusted.
Comment from Hotel Management
1 Feb 2021 by Rosie, Hotel Management
Dear guest, thanks for staying with us and sharing your review. We are delighted to have hosted you and are sorry at the same time for not having been able to meet your expectations in full. You may rest assured that I will forward your comments to the respective division to be addressed accordingly. Meanwhile, we will look forward to another opportunity to host you and to accommodate your needs to the best of our ability.
