Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Magesty, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us!Best regards,Donald Payne,General Manager
by A verified traveler
Posted 20 Nov 2024
I love it all
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Keennon, It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance New Orleans Pere Marquette French Quarter Area Hotel; we hope to see you again soon. Best regards,Donald PayneGeneral Manager
by A verified traveler
Posted 15 Nov 2024
IT WAS EASY TO GET AROUND AND STAFF WERE FRIENDLY.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Ramel, We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and for your kind rating; we look forward to your next visit with us!Best regards,Donald Payne,General Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Maygan, We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we did not respond. Thank you for choosing to stay at our hotel; we hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver.Best regards,Donald Payne,General Manager
by A verified traveler
Posted 11 Nov 2024
Clean
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Chelsea, On behalf of our team at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we are glad that we met your expectations. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Best regards,Donald Payne,General Manager
by A verified traveler from Winchester
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear John A, Seeing how much you loved your stay is the best thing we could hope for! Your ratings mean a lot to us. Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel.Best regards,Donald Payne,General Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Tammy, Your kind rating is much appreciated! We aim to make every stay special at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, and we are glad you felt well taken care of. We hope to see you again soon.Best regards,Donald Payne,General Manager
by A verified traveler
Posted 6 Nov 2024
Located very conveniently near Canal St and within walking distance of the French Quarter. The hotel itself is clean, staff are helpful, but the environment around the hotel left much to be desired. Lots of indigent population, would hesitate to walk alone at night as a woman.
Comment from Hotel Management
7 Nov 2024 by General Manager , Hotel Management
Dear Kathrina, We are glad our location was convenient for everything you wanted to do on this visit. We also appreciate you mentioning that our team members helped make your stay even more memorable. We strive to provide the best service, and when our valued guests recognize this, it means the world to us. We will enjoy sharing your kind compliments with all of them. Thank you for being our guest at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to hosting you again soon so we can share another splendid experience with you.Best regards,Donald PayneGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Lindsay, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to your return and wish you all the best with your future travels.Best regards,Donald Payne,General Manager
by A verified traveler
Posted 1 Nov 2024
Room was not available until 5 and was not given any updates even when asked.
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Amanda, Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We understand the importance of a smooth check-in process, and we apologize that this was not your experience. We will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Best regards,Donald Payne,General Manager
