Ratings based on 264 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
The staff was communicative/responsive, helpful and friendly. Great location.
Comment from Hotel Management
12 Nov 2024 by JM, Hotel Management
Thank you so much for the feedback, Mandy! We hope to be able to host you again soon!
by A verified traveler from Dedham
Posted 28 Oct 2024
Comment from Hotel Management
12 Nov 2024 by JM, Hotel Management
Thank you so much for the feedback, Elaine! We hope to be able to host you again soon!
by A verified traveler
Posted 10 Sep 2024
The stay was awesome!!!
by A verified traveler
Posted 26 Jun 2024
I like the spacious apartment. It was very clean. The front apartment there is some birds in the trees that make noise at 5:30 am and woke me up everyday. People that work there does not speak English. I was out of soap for 5 days of my trip. Overall it is a good place and price.
Comment from Hotel Management
27 Jun 2024 by Maria, Guest Experience, Hotel Management
Hi, Marie! Thank you for your feedback. We're pleased to hear you enjoyed the spacious and clean apartment. We apologize for any inconvenience caused by the birds and language barrier, and we'll work to improve this. Your comments on the soap have been noted.
by A verified traveler
Just ok
Posted 19 Jun 2024 on Hotelspool was disgusting the entire stay. Rooms were nice, beds were too low for my liking. Not enough amenities in the kitchen to cook anything with.
Comment from Hotel Management
20 Jun 2024 by Maria, Guest Experience, Hotel Management
Hi, Norma! Thank you for your feedback. We appreciate your compliments on our rooms and take your comments seriously regarding the pool and kitchen amenities. We'll work diligently to address these issues for an improved experience in the future. We hope to welcome you back for a more enjoyable stay.
by A verified traveler
Just ok
Posted 19 Jun 2024 on HotelsThe pool was disgusting the entire stay. Rooms were nice, beds were too low for my liking. Not enough amenities in the kitchen to cook anything with.
by A verified traveler
Posted 5 Jun 2024
I had a beautiful stay at the Roami. I absolutely loved the room! The swimming pool was beautiful! There were just a few small issues that I felt needed improvements. The soap dispensers weren't all functionalable, we needed more towels and they weren't any left when we went down to get more. The washing machine had a bad smell. Otherwise, I will make this my home away from home.
Comment from Hotel Management
7 Jun 2024 by Maria, Guest Experience, Hotel Management
Hi, Catina! Thank you for your feedback! We appreciate your comments and are glad you enjoyed your stay overall. We'll address the issues you mentioned to ensure an even better experience next time. Looking forward to welcoming you back as your home away from home!
by A verified traveler
Horrible “virtual” customer service!!
Posted 1 Jun 2024 on HotelsBe wary staying here! The front desk is virtual. I rented 2 adjoining rooms They were not stocked with any wash cloths or hand towels and we needed more bath towels. I had to txt a number to contact anyone and it was an automated txt so I was never able to talk to someone about getting our missing items! They kept telling me “the team” would get us the items and the whole time we stayed they never showed up. The pool was supposed to be open 8am every morning but it wasn’t The drains in a couple of the showers were plugged. The beds were decent, nothing really comfy but the couch bed was horrible and all of our remotes were not working at all!
The location was great, a grocery store was right down the street and we found an amazing breakfast place, bear cat around the corner from the hotel, definitely suggest eating there!
It all comes down to you cannot take real people and replace them with “virtual” employees! Hotels need to have a real person to help with customer service!! When we want things we want them now not 5 days later. I was able to finally get ahold of a real person the night before we checked out?? They wear willing to bring our items the next morning but that was the morning we were checking out LOL. That isn’t any help at all. It shouldn’t be that hard to get items that are missing from the room?!! They did end up giving a small refund back because of the trouble but I won’t be staying here again.
Comment from Hotel Management
7 Jun 2024 by Maria, Guest Experience, Hotel Management
Hello, Shad! Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We're committed to improving our service and addressing the issues you've raised to ensure a better future experience for all our guests. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 25 May 2024 on Orbitz
Rooftop pool was nice. Be prepared, no shade but nice and relaxing. Great communication.
Comment from Hotel Management
29 May 2024 by Maria, Guest Experience, Hotel Management
Hello, Digmory! Thank you for your review! We're glad you enjoyed the rooftop pool and our communication. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 24 May 2024
Enjoyed the property and location of the property for the wife’s birthday “staycation”. Only issue we had was upon arrival. Code for front door did not work, room was 85° because thermostat was set to heat and there were some termites inside due to balcony door not being shut all the way. Not quite sure how I feel about the phone call received a day after booking and paying in full to ask the reason of our stay and to ensure we were not having a party since we were locals. We would book again besides that as the location and property were great
Comment from Hotel Management
24 May 2024 by Maria, Guest Experience, Hotel Management
Hi, Christopher! Thank you for sharing your experience with us, and we're delighted to hear that you enjoyed the property and its location for your wife's birthday "staycation." We apologize for the inconvenience you faced upon arrival with the front door code, thermostat setting, and the issue with termites. Your feedback is valuable to us, and we'll use it to improve our services moving forward. We appreciate your understanding and hope to welcome you back soon for another enjoyable stay. I
