Ratings based on 943 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Our suite was dirty upon arrive
No door on safe
No tolet paper holder
Shower was slippery and no where to place your essentials, had to put on floor.
Curtains in living room area was about 1 ft. Too short so others could look in.
I have photos to prove if neded
Comment from Hotel Management
20 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Cynthia, thank you for taking the time to share your detailed feedback with us. We’re truly sorry that your suite was not in the condition you expected. A clean and well-maintained room is important to us, and we regret to learn that it fell short during your stay. The issues you highlighted are significant oversights that we take very seriously. Additionally, the curtains should always ensure complete privacy, and we sincerely regret any discomfort this caused. We would be grateful for the opportunity to review your photos via direct message, as they will help us address these concerns more effectively. We hope that despite this, you found moments to enjoy some other aspect of your stay. We look forward to showing you our best on your next visit!
by A verified traveler
Posted 18 Nov 2024
Love the Nola charm of the place, one day the hot tub wasn’t functioning, but the next day it did. Shower head was terrible only about half the holes worked for water to come out, faucet was about ready to come out of the wall everytime you moved it. Comforters stained and instead of replacing they just covered up with a sheet. Had to ask 3 times and took over a day to get clean towels. Other than that not a bad place to stay.
Comment from Hotel Management
20 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Sara, thank you so much for taking the time to share your experience with us. We’re glad to know that you enjoyed the unique New Orleans charm of our property. We understand how important fully functioning amenities are to a relaxing experience, and we apologize for any inconvenience caused by the issues with the hot tub and shower head. The concerns you raised certainly fall short of the high standards we aim to uphold. Rest assured that we are addressing these matters promptly to ensure they don’t impact future guests. Additionally, we apologize about the clean towels. Your patience in this situation is appreciated, and we are actively working to improve our responsiveness and overall service quality. Despite these, we hope your stay still held some positive memories. We’d love the opportunity to welcome you back and deliver an experience that truly exceeds your expectations!
by A verified traveler
Posted 15 Nov 2024
No hot water in my room for the first two nights although it was reported day by day. They fixed it on my last night calibrating the shower water mixer because I demanded a room change. Terrible breakfast facilities and food availability.
Comment from Hotel Management
19 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Felix, thank you so much for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay, and we regret that we couldn’t resolve the issue as quickly as we would have liked. This falls short of the high standard of service we strive to provide, and we are truly sorry for the inconvenience caused. We’re also disappointed to hear that our breakfast facilities and food options did not meet your expectations. We take this feedback to heart and will work closely with our team to enhance both the quality and replenishment of our breakfast offerings to ensure all guests can enjoy a satisfying and delightful dining experience. If you’re open to sharing more details about your experience, please feel free to reach out to us directly. Despite the challenges, we hope there were moments that you enjoyed during your stay, and we would love the chance to welcome you back and provide the exceptional experience you deserve.
by A verified traveler
Posted 13 Nov 2024
All the staff was awesome! But the whole property looks like it needs a bit of an upgrade. The lobby furniture was stained and worn down. The room was ok but needed a good detailed cleaning also the some pf the towels had stains. But I will say it on our last day we saw trucks go in with what looked like furniture so I have high hopes for next time
Comment from Hotel Management
15 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Karen, thank you so much for your feedback. We're delighted to hear our staff made a great impression! We’re sorry the property felt a bit worn down. You're absolutely right, upgrades are on the way! We're excited to refresh things for a better experience. We're looking forward to welcoming you back to experience these improvements unfold!
by A verified traveler from Soldotna
Posted 13 Nov 2024
It was a wonderful experience for our first trip to New Orleans
Comment from Hotel Management
15 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Steven, thank you for sharing your experience with us. We're delighted to hear that your first trip to New Orleans was wonderful! We hope you enjoyed exploring the city, trying the delicious food, and experiencing the unique culture. We're glad we could be a part of your memorable trip. We look forward to welcoming you back to New Orleans in the future!
by A verified traveler
Posted 10 Nov 2024
The Maison was really great for New Orleans ambiance and awesome in location to walk to attractions and restaurants!!!!
There were alot of homeless people out at night. Walking back to our room from the French Quarter, we were told by a construction worker to "Be Careful". It qas quite unsettling
Comment from Hotel Management
11 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Julie, thank you for sharing your feedback. We appreciate you recognizing the great location and New Orleans ambiance of our property. We understand your concern about the homeless population and the safety of our guests. We take guest safety very seriously and are actively working with local authorities to address these issues. We encourage our guests to be aware of their surroundings and take necessary precautions. We're glad you had a great stay overall, and we're looking forward to welcoming you back again soon!
by A verified traveler
Posted 10 Nov 2024
Nice
Comment from Hotel Management
11 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Steven, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. We're looking forward to welcoming you again soon!
by A verified traveler
Posted 9 Nov 2024
The furniture was dirty the doors didn’t work but the worse of all the staff was ver unpleasant not welcoming the staff at the restaurant was very rude. I would not recommend it
Comment from Hotel Management
11 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Haydee, thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had during your stay. We will look into the issues you raised regarding the room conditions and the staff's behavior. We strive to ensure every guest feels valued and respected, and your concerns about the staff's behavior will be addressed internally. If you could share more details about your interaction via direct message, it would help us understand the situation better and take appropriate action. We understand that this one experience might have shaken your confidence in us. We hope you'll give us another chance to show you our best on your next stay!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Chantel, thank you for leaving us a positive rating! We're glad you had a good time during your stay. If there's anything you think we could do even better, feel free to let us know. We're looking forward to welcoming you again soon!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by The Maison St Charles team, Hotel Management
Hello Kenneth, thanks a bunch for your perfect rating! Our goal is to provide a comfortable and enjoyable experience for all our guests, and we're glad we achieved that for you. We look forward to welcoming you again in the future.
