Ratings based on 1,162 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
I had a great stay in December 2024z
by A verified traveler
Posted 2 Jan 2025
Hotel feels outdated. Service is okay at best. The hotel is located in the center of the city
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Thank you for the feedback
by A verified traveler
Posted 2 Jan 2025
Perfect stay
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Happy you enjoyed your stay!
by A verified traveler from pensacola
Posted 2 Jan 2025
Amazing.
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 1 Jan 2025
The room was very spacious and the location was great
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 31 Dec 2024
This was one of my favorite hotels we stayed in. I loved that our room had a bath and gave us bath robes. It felt super swanky. The only reason we stayed is because I had a discount thru Expedia. However, the staff were not very friendly and we had a hard time even understanding them. But the bar was nice, and the Christmas decorations were beautiful. And our room was very clean and nice
Comment from Hotel Management
1 Jan 2025 by GM, Hotel Management
Thank you! Happy you enjoyed your stay!
by A verified traveler
Posted 30 Dec 2024
Amazing location, great staff and walkable to most CBD attractions
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 30 Dec 2024
This is one of my favorite properties to stay at while in New Orleans. The property is elegant, clean,and the staff are always smiling and welcoming.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 29 Dec 2024
Service room bedding and good value
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you!
by A verified traveler
Posted 29 Dec 2024
I had an excellent check-in with a friendly staff. We had to wait on the Valet but that was not a big deal at all. Breakfast was terrible. Cold room, cold food and zero warmth from the host who also served us.
Check-out. I used the text service and requested my car and was told no cars were being brought out at this time. We went down and I waited at the vacant Valet Desk, while two women worked the main desk mostly talking to one another. After 10 minutes I asked if the Valet Desk was closed and was told “Oh we didn’t see you there!” They saw me. The women took my name to get my car which came after another 10 minutes and was not announced on arrival. Given the Valet is around $50-$60 a night the process was an unprofessional mess. Sad to see such a great start end in failure.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you for taking the time to submit a review. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.Thank you for choosing Loews New Orleans Hotel!
