Ratings based on 976 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
The staff was nice but our experience was horrible. The room was not cleaned right. I took a video when we got there of hair all over the sink. Looks like the person who stayed there before us shaved and housekeeping didn't clean it. There was also a noodle cup still sitting int he microwave and a paper top from a ramen noodle cup was on the side of the bed. There was a sign that the elevator didn't work. We had issues with our keycard too. Our card deactivated everyday we were there and so I had to keep gowing downstairs to the lobby to get our card reactivated again everyday. The cealing and walls were all bubbled up as if it had major water damage. There wasn't very many people staying there when we did but I went to the lobby to ask for another towel and the guy said they didn't have anymore available.
Comment from Hotel Management
30 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay, including the cleanliness concerns, keycard issues, and the condition of the room. This is certainly not the standard we strive to maintain. Your comments will be shared with our team for immediate improvement, and we appreciate your patience. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Dec 2024
Hoy, olvidamos una cartera.
Regresamos lo mas rapido posible para recogerla y ya no estaba, no nos quisieron dar acceso a revisar. Ya habian limpiado. Supuestamente no vieron nada, cuando muy sospechosamente antes de pedirles acceso no habian limpiado ni nada.
Las señoras de servicio muy racistas con los mexicanos. Las llaves nunca sirven.
Hacen menos a todos nosotros, la verdad pesima experiencia.
Y muy triste porque a uno le cuesta mucho ganar su dinero de forma honesta, para encontrarse con este tipo de personas.
Espero que alguien lea mi reseña y decida hospedarse en otro Hotel
Comment from Hotel Management
20 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,We are truly sorry to hear about your experience and apologize for the distress you encountered during your stay. This is not the level of service we strive to provide. We take concerns of this nature seriously, and we will address your feedback with our team to ensure better experiences in the future. We deeply value all of our guests and their feedback, and it’s disheartening to hear that you felt disrespected. Thank you for sharing your concerns with us.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel manager, Hotel Management
Dear Steven,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Your comments are valuable to us, and we will work on improving our services. We hope you will consider staying with us again for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Dec 2024
The workers were very nice, thats the only thing that was nice about this place! Our room key only worked once a day, no ice in the whole facility, our bed spread was white with stains. The refrigerator froze our drinks, there was barely any hot water. The juice machine wasn't working on one side and they didn’t put a sign on it so everyone tried to use it a d got sprayed with water! The bathroom door wouldn't close all the way and the room and building was old and dirty looking. Terrible place to stay! DON'T STAY THERE!!! IT'S CHEAP FOR A REASON!
Comment from Hotel Management
11 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want for our guests. We appreciate your kind words about our staff and will address the concerns you mentioned to improve our services and facilities.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the perfect rating! We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Very unprofessional, dirty , smelly & nothing works in the rooms or bathrooms
Comment from Hotel Management
6 Dec 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we take your comments seriously. We will address the cleanliness and maintenance concerns to ensure improvements are made.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by hotel manager, Hotel Management
Dear Curtis,Thank you so much for your fantastic review! We're thrilled to hear you had a great stay. We look forward to welcoming you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Hotel room had a smell that didn’t smell good, hotel door was broke I couldn’t use my key card always have to go to front desk each time I need to get in my room
Comment from Hotel Management
2 Dec 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the room odor and the issue with your door. This is certainly not the standard we strive to maintain. Your feedback is invaluable, and we will promptly address these concerns to ensure they do not affect future stays. We hope to have the opportunity to provide you with a much more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Nov 2024
This property is horrible, the only positive thing is that the staff tries to accommodate for the hotel issues but aren’t able to make decisions and must wait on the manager. We booked 6 rooms and every one of them was horrible. Definitely gives me crack head vibes.
Comment from Hotel Management
27 Nov 2024 by hotel manager, Hotel Management
Dear Guest,We sincerely apologize for the issues you encountered during your stay. It's concerning to hear that the conditions of the rooms did not meet expectations, and we deeply regret that you had an unpleasant experience. Please rest assured, we take your feedback seriously and will address these concerns with our team to ensure improvements. We understand the importance of providing a comfortable environment, and we are committed to making the necessary changes.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
Great
Comment from Hotel Management
23 Nov 2024 by hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
