Ratings based on 1,472 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Beautiful place to stay. Staff was great.
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for your kind words! We're so glad you enjoyed your stay and that our staff made a positive impression. We look forward to welcoming you back for another wonderful visit! If there's anything we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
We're thrilled you had a great stay and appreciate you taking the time to share your feedback. If you have any suggestions for how we can make your next visit even better, please feel free to share. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 Dec 2024
Excellent overall experience
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for your kind words! We're thrilled you had an excellent overall experience with us.We look forward to welcoming you back for another outstanding stay in the future! If there's anything we can do to make your next visit even better, please let us know.
by A verified traveler
Posted 15 Dec 2024
The hotel was a lovely place to celebrate our anniversary! Everyone was very friendly and welcoming to us as we arrived and as we checked out!
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for celebrating your special occasion with us! We're delighted that our hotel provided a lovely setting for your anniversary and that our team made you feel so welcomed during your stay.We look forward to celebrating many more milestones with you in the future! If there’s anything we can do to make your next visit even more memorable, please let us know.
by A verified traveler
Posted 15 Dec 2024
Hotel was stunning, staff was friendly, valet is a big chaotic when leaving so be prepared to wait about an hour for your car at checkout it on the weekends. Overall, great.
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for your feedback! We're thrilled that you enjoyed the hotel and found our staff to be warm and welcoming. We appreciate your understanding regarding the valet service, and we'll certainly share your comments with the management team to ensure we continue to improve our guest experience.We look forward to welcoming you back for another great stay soon! If you have any additional feedback, please feel free to share with us.
by A verified traveler
Posted 15 Dec 2024
Friendly and helpful staff, nice, clean rooms and excellent restaurant.
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for your wonderful feedback! We’re so glad our staff made you feel well taken care of and that you enjoyed your accommodations as well as a delicious meal at Criollo. We truly appreciate your kind words.Please don’t hesitate to share any additional feedback, and we look forward to welcoming you back for your next visit!
by A verified traveler
Posted 13 Dec 2024
Beautiful hotel
Comment from Hotel Management
17 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for your kind words! We're thrilled we share an appreciation for the beauty of our hotel. We look forward to welcoming you back for another wonderful stay soon! If there’s anything we can do to make your next visit even better, please feel free to share.
by A verified traveler from Palm Bay
Posted 12 Dec 2024
Was grear
Comment from Hotel Management
12 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
Thank you for your feedback! We're thrilled you had a great experience. We look forward to welcoming you back again soon! If there’s anything we can do to make your next stay even better, please let us know.
by A verified traveler from Bossier City
Posted 9 Dec 2024
Outstanding service, knowledgeable staff and excellent hospitality!!
Comment from Hotel Management
9 Dec 2024 by Jasmine Armbrister- Guest Experience Analyst, Hotel Management
We’re so glad that our staff made such a positive impression and helped enhance your stay! We look forward to welcoming you back for many more memorable visits. If you have any suggestions or comments to make your next visit even better, please don’t hesitate to share.
