Ratings based on 1,439 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
The parking situation should be better explained upfront before arriving as we were not aware that there was a designated place for hotel guests to pull in off of Bienville Street. We parked on the side of the road as far over as we could to go inside and request a valet. It was a bit stressful with cars behind trying to get by.
by A verified traveler from Austin
Posted 24 Jun 2024
This hotel is heart in the heart of the French Quarter. It is old and very well maintained
by A verified traveler
Posted 21 Jun 2024
Hotel was very unique, rooms were very nice, staff were very helpful and friendly. Parking is very expensive but valet is the only way to go. Enjoyed our stay very much and would return again.
by A verified traveler
Posted 17 Jun 2024
Balcony room was great, yes it was noisy but we really enjoyed it
by A verified traveler
Posted 16 Jun 2024
There are a ton of positives and no negatives. Free bottled water. No gimmics. Location was just off of but on street and next to a ton of fun stuff in the quarter. Staff were outstanding. We got some amazing recommendations from Sonja. Try out Felix oyster bar. Right down Burbon. And the rooms were nice and clean. You can’t expect silent next to Burbon street, but it was charming and reasonable. And for the price, not a complaint. I look forward to going back and staying there.
by A verified traveler
Posted 14 Jun 2024
Great property within walking distance to lots of activities in the Quarter! Despite being so close to Bourbon, the hotel provided pretty quiet accommodations and the front desk staff, especially Will, were fantastic. This is my new place to stay in NOLA!
by A verified traveler
Posted 13 Jun 2024
On my last day of my stay (6/13/24), I called an Uber to go to the airport with my grandfather and brother. It was 3:00 AM and VERY dark. Regardless, the woman at the check out counter waited with us outside until she was sure the Uber came for us. Being not from the state of New Orleans, this made me feel so safe. On another occasion, a different employee advised us on which tours to take. When I asked about the airboat ride, the woman at the counter said “I am telling you this because I care about our guests, but those tend to be dangerous and flipped over on a man once.” She then directed us to a safer swamp tour. I WISH I could remember these ladies’ names; they were so nice. At the Hotel Mazarin, it feels like the staff really cares about you!
by A verified traveler
Posted 12 Jun 2024
Great customer service, location was perfect close to shopping dining and museums.
by A verified traveler
Posted 11 Jun 2024
The property is very close to Bourbon St, yet very quiet inside. Check-in was a breeze. During checkout however, the front desk woman clerk on Monday June 10 has a very rude demeanor when ask a question on where to wait for our car. She could have been a little bit more polite in dealing with hotel guests.
by A verified traveler
Posted 10 Jun 2024
Room was very small
