Ratings based on 968 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The property is being remodeled currently and is looking great! The staff is always pleasant and helpful. The room was nice, spacious, and well accommodating my group for our stay. We will be booking again!
Comment from Hotel Management
27 Sep 2024 by KB, Hotel Management
Thank you James for the great review.
by A verified traveler
Posted 23 Sep 2024
Jasmine was so helpful and friendly. Greeted me with a smile, accommodating my request when I wanted to switch rooms and extend my stay. Shawn was always very pleasant as I would see him outside the office and about the property overseeing some renovations, all rooms are getting updated! !
Comment from Hotel Management
27 Sep 2024 by KB, Hotel Management
Thank you for the great review, we appreciate your comments on staff and especially on our renovation progress.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
19 Sep 2024 by KB, Hotel Management
Thank you George for the great review!
by A verified traveler
Posted 8 Sep 2024
Would go back in a pinch, but not my idea. Looks nothing like the pictures if they advertise all mine
Comment from Hotel Management
9 Sep 2024 by KB, Hotel Management
Thank you for your review. The hotel is currently under renovation. We will soon have pictures of our newly renovated rooms up on the website. The pictures that are on the website now are all prior to renovations. Thank you again.
by A verified traveler
Posted 3 Sep 2024
I made a reservation, I tried to cancel, they charged me in full, they didn't cancel it. I was there, I spoke to the attendant who refused to cancel the reservation,
I made the reservation on Saturday at 4 pm, 6:30 pm I arrived at the place and tried to cancel, because I didn't like it, I called expedian they said I had to speak to the hotel, I arrived at the hotel they said the problem was with expedian, as a result of this I didn't stay at the hotel, I didn't check in, and even so the hotel was together with expedian. They charged me for the two nights, which were my reservation
HORRIBLE SERVICE
by A verified traveler
Posted 1 Sep 2024
The area around the hotel is a nice part of town, it didn't feel unsafe and I wasn't very worried about the car outside. It's close enough to the French Quarter to walk to everything, and it's also walking distance to the nearest streetcar station, so it's convenient for getting around. Parking was fine while we were there. It's free to park on the street outside and there was room to park across the street whenever we got back. The hotel has a nice private courtyard, and there is a gate with a code that you go through to access the courtyard, then keys to get into the individual rooms, so things felt secure. The staff were great.
Overall, I would definitely stay at the hotel again due to the safety, staff, and location. Some criticism I had of the hotel are that it was pretty outdated and need a refresh. Everything worked fine, but a lot of fixtures seemed like they had been in use for awhile and had seen better days. It didn't feel dirty and I didn't see anything that made me seriously question the room's cleanliness. The sheets were showing their age, but definitely clean, and I didn't see any bugs. The only primary issue I had was that the door has built in blinds, and ours was missing a big piece at the bottom. Since the rooms are slightly elevated from the courtyard, I think it was possible to see into our room from the ground. We stacked our luggage in front of the door to block light and visibility, but it was my biggest issue with the room.
Comment from Hotel Management
2 Sep 2024 by KB, Hotel Management
Thank you Hannah for your review. Three weeks ago we began our renovations. We have completed 1/3 of the rooms and we are about to begin the rest. Thanks again for your feedback as we seriously take all feedback under consideration.
by A verified traveler
Posted 14 Aug 2024
Firstly, I’ve been staying at The Olde Town Inn for over 10 years whenever I needed a hotel and I’ve referred tons of people there in the past. It’s really went down hill and lost its charm. We rented yesterday in the middle of a move and immediately noticed the toilet had issues with sewage and asked for a plunger . When the plunger didn’t work we asked for help we never received. This morning we woke to raw sewage overflow . We just left. This hotel use to be magic , a quaint beautiful little charmer outside the quarter. The mattress was filthy. We had one towel and zero washcloths . No soap . It’s just not worth it anymore . So last night was our last night staying there . They have wonderful people who work there and the staff does the very best they can. But, it’s not on them. It’s on the owners and management. The place needs money and a ton of work and upgrades to be decent again. It’s really bad
by A verified traveler
Posted 13 Aug 2024
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
13 Aug 2024 by KB, Hotel Management
Thank you for the great review!
