Ratings based on 13 Verified Reviews
3.5 Room cleanliness
5.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Author, Hotel Management
Thank you, Selina, for sharing your feedback. We are glad to see you have had an enjoyable stay and hope to have you back sometime in the future for another exceptional experience.
Kind regards.
Oliver,
Hosteeva Guest Relations.
by A verified traveler
Posted 17 Nov 2024
I liked the space and condition inside, outside, entries abd walk ways were pretty shabby. There were screaming drunk or drugged get togethers both above us and on the next door property. A lot of the walls had dirty smudges, inside unit, however everything else seemed clean and tidy.
Comment from Hotel Management
18 Nov 2024 by Author, Hotel Management
Hi, Jennifer! Thank you so much for choosing us and appreciating our place. We understand that the noise can be disruptive and we value your feedback. Issues like these are often beyond our control, yet we try to take measures to minimize any disturbances that may be in our hands. Thank you for bringing it to our attention. Take care and safe travels! Brian, Team Hosteeva
by A verified traveler
Posted 20 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Lily, Team Hosteeva, Hotel Management
Thank you for the great feedback, Brandi! We'll be happy to host you at any of our Hosteeva properties in the future.
by A verified traveler
Posted 8 Oct 2023
On first glance, the property looked fine. However, it was dirty and noisy. It’s a second floor unit with another property on the third floor; we could hear people in the upstairs and next door units clear into the middle of the night, and there was tremendous noise every time someone used the stairs. The front door had a sketchy lock, and there was a 1.5” gap between the floor and the bottom of the door. None of us slept well the three nights we were there.
The floor was so disgustingly dirty that it turned all of our feet and socks black to we ended up wearing shoes inside the unit. The furniture, especially couches/chair in the living room, are filthy and grossly in need of a steam cleaning and sanitizing.
The walls in several rooms and hallway were scuffed and dirty. One bedroom door had a hole in the door. There were random trim pieces covering other holes (like the baseboard trim piece run vertically up the corner in a bathroom.)
We had planned on cooking breakfast daily in the unit but opted not to due to insufficient cookware/supplies for our needs. Additionally, most of the dishes (plates and coffee cups) were covered in food residue so we had to wash the dishes before we used them.
Pros to the property: It’s close to public transit (street car and bus) and restaurants (there’s a cute and tasty cafe one block away called Cafe' Porche & Snowbar). The mattresses were relatively comfy (despite cheap bed frames that squeaked anytime you rolled over.)
Comment from Hotel Management
20 Nov 2023 by Lily, Team Hosteeva, Hotel Management
I'm truly sorry to hear about the disappointing experience during your stay, Krystal. Your feedback is concerning, and we sincerely apologize for the cleanliness issues, noise disturbances, and maintenance concerns you encountered. We understand the importance of a comfortable and clean environment, and it's disheartening to hear that we fell short of your expectations. We appreciate your comments on all the mentioned aspects in the review, however, we never heard from you during the stay, or else we would address those concerns, which are not beyond our control. We will address these issues immediately to ensure improvements are made in these areas. We appreciate your understanding and hope to have the opportunity to restore your confidence in us.
by A verified traveler
Posted 26 Jun 2023
The property is surrounded by abandoned buildings. I don't feel safe in that neighborhood. The inside of the property is old. The toaster is broken. Check-in and check-out are convenient. The condo is spacious.
Comment from Hotel Management
27 Jun 2023 by Lily, Team Hosteeva, Hotel Management
We're sorry to hear you had concerns about the neighborhood's safety, Su-Kuan. We appreciate your feedback about the property's condition and the broken toaster. We're glad you found the condo spacious and that's great the check-in and check-out process was smooth. Thanks for letting us know about the toaster, it will be replaced. We value your input and hope to provide a better experience in the future.
by A verified traveler
Posted 28 Feb 2023
Location was great. The area is in the middle of reconstruction and building so the outside appeal wasn’t a problem at all. Easy access no issues with the door codes. The apartment smelled of a strong piss odor once we opened the door. It almost made me throw up. The furniture in living was very Dingy and dirty for them to be dark colors you could still see the dark stains on them. The place looked clean at a quick glance but the tables had sticky residue on them, the towels in the bathroom had stains on them. We found a bed bug one night in the room on the bed and I was just disgusted. It honestly didn’t even look like they changed the sheets or washed the linen from the previous guest. Outside of that it was spacious and easily accessible to walk everywhere. The cleaning just wasn’t up to par and that should always be number 1.
Comment from Hotel Management
1 Mar 2023 by Lea, Hotel Management
Hi, Ziare! Thank you for providing us with your feedback. We're glad you liked the location and had a smooth check-in experience. We apologize for the inconvenience you encountered and understand your concern, we take all matters of cleanliness seriously and take immediate steps to address this issue which is why I wish you had reported any of these issues during your stay. I see that you did contact us once for a different matter, and our team reacted to your report. We'll make it up to you if you consider visiting us again in the future!
by A verified traveler
Posted 10 Oct 2022
The condo was not very clean when we arrived. I called to inform the owner about issues (smoke smell, broken couch, broken lamps, and incense in every electrical socket) within the property to make sure my group was not held accountable for things we did not do. The person who helped was kind, but nothing was done and no contact was ever made. Some of the sheets were stained and appeared unclean, the floor had dust bunnies so we had to sweep. We had to wash our own towels, ran out of toilet paper and had to go to the store and buy more. I received an email instructing us to take all trash out before leaving. The trash bins outside were filled beyond capacity and we were not given hardly any trash liners so we had to use walmart bags from our trip to the store. When we left the owner (manager) was waiting outside to make sure everyone checked out on time (or else you get charged for an additional day). It was an interesting experience. Probably will not book this place again.
Comment from Hotel Management
25 Nov 2022 by Regards, Carrie, Hotel Management
Hi Melissa. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great guest service and we would like to make things right. We value our guests’ opinions and would like to thank you for bringing this to our attention. we have already forwarded your feedback to the Housekeeping and Maintenance Department supervisors to be addressed accordingly.
by A verified traveler
Posted 24 Aug 2022
Comment from Hotel Management
25 Aug 2022 by Jack, Team Hosteeva, Hotel Management
Thank you, Christopher! Welcome back anytime.
by A verified traveler
Posted 16 Jun 2022
Love it
Comment from Hotel Management
18 Jun 2022 by Vivien, Hotel Management
Thank you so much, dear Bryancka, for choosing us and sharing your lovely review! We'd love to have you back anytime for another fascinating experience! Team Hosteeva
by A verified traveler
Posted 13 May 2022
The penthouse was beautiful! The porch was thee entire length of the building, and it has a secret bathroom on it to make it a total of a 3.5 bathroom! The building was dark grey with no surrounding buildings to block the sun so it got HOT and the A/C was set to a temp it couldn’t hold. Overall I am very pleased with the whole place and the esthetic was grand! Thank you for the stay!
Comment from Hotel Management
15 May 2022 by Vivien, Hotel Management
Hi Greg, thank you so much for choosing our property, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and had an enjoyable stay. Our place aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. Looking forward to welcoming you back to any of our properties in the future. Best Regards!
