Ratings based on 404 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
I was very unhappy about the condition of this property, It was miserable, so miserable that after the first night we left the unit and never returned, we booked a Ten day stay and and left after the first night, yes I am very unhappy, it was Thanksgiving and my birthday celebration what a disappointment
Comment from Hotel Management
9 Dec 2024 by Author, Hotel Management
Thank you for sharing your feedback, Byron.
We deeply regret that your experience did not meet your expectations, especially during such an important occasion like Thanksgiving and your birthday celebration.
We understand your concerns and would like to clarify some points. As we discussed during our interaction, we received a report indicating discrepancies between the unit and the listing. However, it appears that the misunderstanding stemmed from the specific room type selected during booking. We do our best to ensure our listings are clear and accurate, and we encourage guests to carefully review the details before confirming their reservations.
Additionally, we’re a bit confused by your comment about leaving after the first night, as our records show that during our conversation on November 27—four days into your stay—you confirmed you were still in the unit.
Nonetheless, we sincerely hope that above helps to address your concerns.
Safe travels!
Brian
by A verified traveler
Posted 20 Nov 2024
The patio was in a bit of disrepair, as was the tub and the hardwood floors (Which could use a good cleaning)
Comment from Hotel Management
21 Nov 2024 by Author, Hotel Management
Thank you for sharing your feedback and giving us a high rating, Jody! Your comments are valuable to us, and we will address the concerns you raised promptly. We hope to have the opportunity to welcome you back for a seamless experience in the future! Brian, Team Hosteeva
by A verified traveler
Posted 14 Nov 2024
After I figured out I had to complete an ID verification form before I could get my entry code it was fine. Condo was nice and roomy with a nice patio. Close to everything!
Comment from Hotel Management
16 Nov 2024 by Author, Hotel Management
Thank you for your feedback, Brian. We apologize for any inconvenience caused by the ID verification process and appreciate your patience in completing it. We're glad to hear that you found the condo spacious and enjoyed the patio. Being close to everything is one of our top priorities, and we're pleased it was convenient for you.
Kind regards.
Oliver,
Hoseeva Guest Relations.
by A verified traveler from Calgary
Posted 6 Nov 2024
Overall enjoyed my stay! There is some age/wear that should be fixed. Like the tub enamel is peeling. Walls could use a wipe. Nothing that negatively affected my stay. I loved how much space there was! Know that you do hear the city, but you will in most places in/around the FQ.
Comment from Hotel Management
6 Nov 2024 by Author, Hotel Management
It was wonderful hosting you, Anastasia! Thanks for highlighting the spaciousness of our place. Your observations about the tub and walls are valuable to us, and we will certainly take them into account. Hope the vibrant sounds of the city added to your experience rather than detracted from it. Do come again! Brian, Team Hosteeva
by A verified traveler
Posted 9 Oct 2024
My room wasn’t clean when I checked in
Comment from Hotel Management
10 Oct 2024 by Author, Hotel Management
Hi Brittany.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room upon check-in. As soon as we were made aware of the issue, our team acted promptly to provide an extra cleaning service, and we were happy to offer you a late check-out as a token of our appreciation for your understanding.
We always strive to rectify any issues quickly and to ensure our guests feel comfortable and valued. We’re sorry to hear that, despite our best efforts, your stay did not meet your expectations. Your feedback is important to us, and we will continue to work hard to improve the overall guest experience.
Kind regards, Angie
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Author, Hotel Management
Teaquilla,
Thank you for sharing your feedback. We noticed your review and wanted to reach out to better understand your concerns, as we didn’t receive any complaints during your stay. Your experience is important to us so
please feel free to share more details with us at your convenience. We’re committed to ensuring our guests have a positive experience and would love to improve wherever possible.
Safe Travels,
Carrie
by A verified traveler
Posted 24 Sep 2024
It was good
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Thank you for your positive feedback, Angela. We're glad to hear you had a good experience. Cheers, Carrie Team Hosteeva
by A verified traveler
Posted 27 Aug 2024
Overall ok
Comment from Hotel Management
27 Aug 2024 by Oliver, Hotel Management
Dear Gwendolyn,Thank you so much for taking the time to share your feedback with us. It is a great pleasure for us to know you have had an enjoyable experience and hope to have you back sometime in the future for another great experience. Kind regards.
by A verified traveler
Posted 22 Aug 2024
I really like the place, but wish yall can give a discount for parking
Comment from Hotel Management
23 Aug 2024 by Author, Hotel Management
Thank you for your feedback, Earl. We appreciate your suggestion regarding parking discounts and will take it into consideration.
Kind regards.
Oliver,
Hosteeva Guest Relations.
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
2 Jul 2024 by Safe Travels, Carrie, Team Hosteeva, Hotel Management
Thank you for staying with us, Amma. It's great to see you had a positive stay with us. Hope to host you again.
