Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Unexpected $40 per day valet service was a surprise; however, the valets were excellent. Late night noise by other patrons. No restaurant services. King size rooms are nice.
Comment from Hotel Management
26 Jun 2024 by Susan , Hotel Management
Dear Ronold, thank you for taking the time to share your experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. I will share with the proper management. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 16 Jun 2024
I was not very impressed with the cleanliness of the pool area and the actual pool, I spent a lot of time cleaning the pool prior to use, we had asked the property to shock the pool and this never happened, pictures posted on Expedia did not reflect what the pool area looked like at all, wasn’t worth the money considering I had booked this hotel based off the representation of the pool that was provided. Front staff was friendly
Comment from Hotel Management
17 Jun 2024 by Susan , Hotel Management
So sorry that your stay was less than perfect- I relayed your comments to our team, and we will work on immediate improvements. Thank you and take care!
by A verified traveler
Posted 16 Jun 2024
Property was on the corner which means its always traffic plus construction was across the street from the hotel
Comment from Hotel Management
17 Jun 2024 by Susan , Hotel Management
So sorry that your stay was less than perfect- We are aware that the city is working on the streets. Should wrap up soon. Thank you and take care!
by A verified traveler from blue river
Posted 16 Jun 2024
Internet does not work . My kids could not sleep because you can hear every car and person walking by . Because of construction around the hotel there is always traffic, cars honking like it’s the end of the world .
Comment from Hotel Management
17 Jun 2024 by Susan , Hotel Management
So sorry that your stay was less than perfect- I relayed your comments to our team and we will work on immediate improvements. Thank you and take care!
by A verified traveler
Posted 14 Jun 2024
The costumer service is no good, very aggressive
Comment from Hotel Management
17 Jun 2024 by Susan , Hotel Management
So sorry that your stay was less than perfect- I relayed your comments to our team, and we will work on immediate improvements. Thank you and take care!
by A verified traveler from Ridgeland
Posted 14 Jun 2024
Parking was not ideal bx no self park option but otherwise it was good and the cwntral seating area especially was comfortable.
Comment from Hotel Management
14 Jun 2024 by Susan , Hotel Management
Dear Kelly. Thank you for taking the time to share your experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Susan, Hotel Management
Dear Sean, thank you for taking the time to share your experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 9 Jun 2024
Everything was good. The people were friendly and atmosphere was calm and quiet
Comment from Hotel Management
11 Jun 2024 by Susan, Hotel Management
Wow! We love to see 5 out of 5 reviews- thank you so much, as always when in the New Orleans area on your next stay we will be happy to assist again.
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Ac was not working
Comment from Hotel Management
11 Jun 2024 by Susan, Hotel Management
Looks like we missed the mark- so sorry about that! Let us know some specifics if you can so we can work on improvements- Take Care!
