Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The staff were very friendly.
Comment from Hotel Management
18 Nov 2024 by Lindsay Reimonenq | Guest Experience Supervisor, Hotel Management
Dear Tolanda, We are incredibly pleased you enjoyed your stay at Courtyard New Orleans Metairie and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the area.Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Guest Experience Supervisor, Hotel Management
Dear Jennifer, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Courtyard New Orleans Metairie soon.Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 14 Nov 2024
Clean room, friendly and accommodating staff. Only glitch was that our room was not cleaned during our two day stay. The staff was apologetic and did bring us clean towels when we requested them, so this was only a minor problem.
Comment from Hotel Management
14 Nov 2024 by Guest Experience Supervisor, Hotel Management
Dear Heidi, We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. However, we regret the lack of housekeeping service you received during your visit. We appreciate your valuable comments; they will be used as an opportunity to enhance our services. We are delighted to read your review of Courtyard New Orleans Metairie. We look forward to welcoming you again soon.Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 9 Nov 2024
The property was nice and close to where my event was. The staff was nice and helpful.
Comment from Hotel Management
10 Nov 2024 by Guest Experience Supervisor, Hotel Management
Dear Darla, We are thrilled to know you were pleased with our ideal location, courteous associates, and well-maintained property. Thank you for choosing Courtyard New Orleans Metairie, and we look forward to welcoming you back soon. Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 29 Oct 2024
Bistro
Comment from Hotel Management
30 Oct 2024 by Guest Experience Supervisor, Hotel Management
Dear David, We are thrilled to know you enjoyed your stay with us and that you were especially pleased with the excellent Bistro. It was a pleasure to host you at Courtyard New Orleans Metairie, and we look forward to your next visit. Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 27 Oct 2024
Property was very clean. Staff had good customer service!
Comment from Hotel Management
28 Oct 2024 by Guest Experience Supervisor, Hotel Management
Dear Kenya, We are thrilled to know you were pleased with our well-maintained property and liked our outstanding service. It was a pleasure to host you at Courtyard New Orleans Metairie, and we look forward to your return visit. Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 25 Oct 2024
Nothing unique
Comment from Hotel Management
25 Oct 2024 by Guest Experience Supervisor, Hotel Management
Dear Jean, Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can provide you with the seamless stay we are known for delivering.Best regards,Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 15 Oct 2024
Great stay!
Comment from Hotel Management
16 Oct 2024 by Guest Experience Supervisor, Hotel Management
Dear Peter, We are thrilled that your time with us was so amazing. We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for taking the time to share your review of our property. We look forward to hosting you again at Courtyard New Orleans Metairie. Best regards, Lindsay Reimonenq, Guest Experience Supervisor
by A verified traveler
Posted 8 Oct 2024
Everything was nice and relaxing.
Comment from Hotel Management
9 Oct 2024 by Guest Experience Supervisor, Hotel Management
Dear Crystal, Thank you for your fantastic rating! We’re delighted to hear that your stay was comfortable and peaceful. We always aim to create a calming atmosphere for our guests, and we’re glad you had such an enjoyable experience. We look forward to hosting you again at Courtyard New Orleans Metairie. Best regards, Lindsay Reimonenq Guest Experience Supervisor
by A verified traveler
Posted 4 Oct 2024
The staff was absolutely exceptional!
Comment from Hotel Management
5 Oct 2024 by Guest Experience Supervisor , Hotel Management
Dear Denis, Thank you for the complimentary review of your stay at Courtyard New Orleans Metairie and, most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to New Orleans.Best regards,Lindsay Reimonenq Guest Experience Supervisor
