Ratings based on 556 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
We thoroughly enjoyed our stay. Great central location but quiet. Everything within walking distance. Friendly helpful staff.
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Philip, we're thrilled to hear that you enjoyed your stay at Chateau Hotel New Orleans. It's great to hear you found our location convenient and appreciated the tranquility amidst the city bustle. Additionally, it's wonderful that our team members were able to assist you effectively. We hope to welcome you back in the future!
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
9 Jan 2025 by Customer Service, Hotel Management
Samantha, thank you for choosing to stay with us at Chateau Hotel New Orleans. We're glad to know your experience met your expectations. We look forward to welcoming you back whenever your travels bring you to New Orleans.
by A verified traveler
Posted 7 Jan 2025
Right in the middle of the French Quarter, yet quiet and lovely. Rooms are clean and quiet. Lovely courtyard. Nice helpful and friendly staff.
Comment from Hotel Management
9 Jan 2025 by Customer Service, Hotel Management
Philip, we're thrilled you enjoyed your stay at Chateau Hotel New Orleans. Our tranquil courtyard and prime location are some of the details our guests love the most. We truly appreciate your kind words about our team members; they strive to create a memorable experience for our guests. We can't wait to welcome you back during your next visit to the French Quarter.
by A verified traveler
Posted 6 Jan 2025
The area was nice and the staff were all very welcoming. Made my first trip to New Orleans memorable.
by A verified traveler
Posted 1 Jan 2025
Great place to stay in the French quarter.
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Juan, we're delighted to hear you thoroughly enjoyed your stay at the Chateau Hotel New Orleans, particularly our convenient location in the French Quarter. Thank you for choosing us for your travel needs. We look forward to serving you again in the future.
by A verified traveler
Posted 28 Dec 2024
Excellent service
Comment from Hotel Management
30 Dec 2024 by Customer Service, Hotel Management
Maribel, we're thrilled to hear you had an outstanding experience at Chateau Hotel New Orleans. Especially about the level of service you received. We aim to provide nothing but the best for our guests. We look forward to welcoming you back again soon.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Customer Service, Hotel Management
Gwendolen, thank you for choosing Chateau Hotel New Orleans. It’s fantastic to know you had a great experience. We'll be excited to host you again in the future.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Customer Service, Hotel Management
Aysegul, we're thrilled you enjoyed your stay at Chateau Hotel New Orleans. Our team appreciates your high rating on Expedia. We hope to welcome you back soon!
by A verified traveler
Posted 13 Dec 2024
I had stayed at this property prior year, so I stayed again. Disappointed with the stay this time. Delux room was dark, noisy and ground level so everyone looked in the window. Room was near the wood stairs, so constant foot traffic noise. We asked for a room changed and it was ignored. Will stay elsewhere next time.
Comment from Hotel Management
15 Dec 2024 by Customer Service, Hotel Management
Ellen, it's disheartening to learn your recent stay didn't live up to your previous experience. Your comfort and satisfaction are our priorities, so it's regrettable to hear about the noise disturbance and the lack of privacy in your room. Feedback about your room change request not being addressed is also concerning. This feedback will be used as a beneficial tool to help us improve. It is our hope you give us another chance to provide an improved experience.
by A verified traveler
Posted 11 Dec 2024
Excellent stay. Clayton was a very nice and courteous host. Thank you to him for guiding me in to the parking lot and hotel in the dark. Only small issue was TV was slow streaming in my room (connection I guess), but not a big deal for me this visit.
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Charles, we're delighted to read about your wonderful experience at Chateau Hotel New Orleans. It's fantastic that Clayton was able to provide you with such courteous and helpful assistance during your stay. Regarding the TV's slow streaming, we appreciate your understanding and our team will continue working to enhance our services. Looking forward to your next visit.
