Ratings based on 988 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 8 Dec 2024
We stayed for 4 days but were supposed to stay 5. We did not have a warm blanket on the bed. The fire detectors in the room were broken. The bar and restaurant were not functioning. On our fourth day, we were told a story that management had changed October 1 and that our Expedia payment was not given to the new owners. They asked us to pay again the same price of about $1300 and to “ ask Expedia for a refund”. We of course did not do this. We spent almost 2 hours arguing with the front desk about this as they admitted that it was unprofessional and they should have been upfront with all guests that management had changed and we of course stated that it was not our problem that they were not getting their money from the previous owners. The entire time we were almost the only people staying there. The elevator was broken (she said it broke that morning but according to other reviews it looks like it broke months ago). No one ever came to check on us or clean our room in 5 days. The staff could not give us their bosses name or number for fear of their boss getting angry at them. We felt the worker was possibly being controlled or manipulated as she was living there and put an impossible situation of asking every guest to pay again. We left a night early without getting our money back for the final night as we felt it was completely sketchy and we didn’t feel safe staying there. Expedia should not be affiliated with this hotel anymore that is honestly barely functioning.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Our reservation was made in July, the property has new owners as of September. Upon arrival at check in we were told of “new rates” which were $300 higher. They tried this with several guests with NO communication prior to arrival. After plenty of protesting, they finally honored the reservation price. Never experienced anything like this before.
by A verified traveler
Posted 11 Nov 2024
Our TV did not work, the door did not lock. I also got downgraded from a suite at the hotel I had a reservation for, to a much smaller room. I also still had to pay $150 for incidental and $100 for parking
by A verified traveler
Posted 10 Nov 2024
Sucked
by A verified traveler
Posted 25 Oct 2024
No refrigerator or microwave in room no face cloths
Have a bar which wasn’t open. Rooms way too small bed is three feet from shower
by A verified traveler
Posted 21 Oct 2024
Avoid at all costs!!
by A verified traveler
Posted 12 Oct 2024
A very unique and cool building not far from everything you could want to see in the French quarter. The neighborhood felt very safe and all the staff were attentive and kind. I would stay here again if I ever come back to NOLA.
by A verified traveler
Posted 30 Sep 2024
I was charged $69 for breakfast that they didn't have and they haven't refunded me yet. I stayed there two weeks ago and I'm still waiting for that refund plus a $100 deposit. The bar was never open in the three days I stayed there. Their excuse was short staff. The Internet was terrible.
