Ratings based on 259 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Mouse/Rat in my room
Posted 2 Aug 2024 on Hotels2 hours after arrival a mouse/rat jumped on my friend and started running around on the night stand by her bed. It ran around the room on the floor, on her purse, and phone that was on the night stand. I had to call twice before we were located to another room and told that someone would arrive first thing the next morning to retrieve the belongings left behind. Ultimately I asked another guest that I saw outside to retrieve our left behind belongings. I asked to be compensated for the first night only and I have yet to here from anyone. It has now been over a week and I've called several times. I was also asked to take pictures for evidence so I recorded a video. We were moved to another room on a different floor that wasn't as large or nice as the original room. The 2nd room also wasn't as clean as it should have been. The customer service reps that I spoke with were nice and sympathetic to the situation but beyond that they couldn't do anything other than say someone will contact me which never happened to this day.
Comment from Hotel Management
5 Aug 2024 by Author, Hotel Management
Dear Taronza,
I sincerely apologize for the distressing experience you and your friend encountered during your stay. The situation you described is deeply concerning, and your feedback is invaluable. Rest assured, we are taking the necessary steps to address these issues promptly.
Thank you for bringing this to our attention.
Brian
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
5 Aug 2024 by Author, Hotel Management
Your high rating is greatly appreciated, Eder! Come back soon. Brian, Team Hosteeva
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Brian, Team Hosteeva, Hotel Management
Thanks for your rating, Mihir Ravindra! I am happy to see you enjoyed your stay at our place. Do come again!
by A verified traveler
Posted 1 Jul 2024
Quiet stay, the room was convenient to where I need to be.
Comment from Hotel Management
2 Jul 2024 by Lily, Hosteeva Team, Hotel Management
Thank you for your feedback, Robert! We're glad to hear you had a quiet stay and found the room conveniently located for your needs. We hope to welcome you back again soon!
by A verified traveler
Posted 1 Jul 2024
The property was listed 2 miles from Bourbon and was pretty much directly across from a trolley stop which made commuting easy. The property is an older property so it smelled old. A piece of the floor was damaged. The beds were comfortable. The temperature of the water was great along with the water pressure. The ceiling fan needs dusting and the shower head could also use some cleaning. The outdoor seating area was great, just couldn't find the switch to turn on the porch fan.
Comment from Hotel Management
2 Jul 2024 by Lily, Hosteeva Team, Hotel Management
Thank you for your detailed review, Crystal! We're glad you found the proximity to Bourbon Street and the trolley stop convenient for commuting. We apologize for the older property smell, the damaged floor piece, and the need for dusting the ceiling fan and cleaning the shower head. We'll address these issues promptly. We're happy you enjoyed the outdoor seating area and will ensure the porch fan switch is easier to locate. We hope to welcome you back in the future!
by A verified traveler
Posted 28 May 2024
Lovely room, nice cozy bed with microwave coffee pot and fridge. Beautifully appointed. Could have used a chair or love seat to sit on while watching TV instead of having to sit or lay on the bed. Close to public tram and restaurants. Loved our stay.
Comment from Hotel Management
6 Jun 2024 by Carrie, Team Hosteeva, Hotel Management
Thank you for your wonderful review, Audra! We're delighted to hear that you enjoyed the lovely room, cozy bed, and amenities like the microwave, coffee pot, and fridge. Your suggestion about adding a chair or love seat for TV watching is appreciated, and we will look into this for future improvements.It's great to know you enjoyed the convenient location near the public tram and restaurants. We're thrilled you loved your stay and hope to welcome you back soon!
by A verified traveler
Posted 27 May 2024
Lots of space in the room however the seating is limited for the amount of people expected to sleep. Great natural lighting. Instructions for arrival and departure were pretty straight forward. Coffee shop and restaurant 2 blocks away which was a plus. Quiet for the most part except for the birds chirping outside the windows and the occasional loud vehicle driving alongside the property
Comment from Hotel Management
6 Jun 2024 by Carrie, Team Hosteeva, Hotel Management
Thank you for your feedback, Blake! We're glad to hear you enjoyed the spacious room and natural lighting. We appreciate your note about the seating and will look into improving this for future guests. It's great to know the arrival and departure instructions were clear and that you enjoyed the nearby coffee shop and restaurant.We hope the birds' chirping added a touch of nature to your stay, and we apologize for any disturbance caused by passing vehicles.Thank you for staying with us, and we hope to welcome you back soon.
by A verified traveler
Posted 3 May 2024
Located in a great neighborhood with plenty of restaurants within a short walk but away from the crowds. Clean, safe, and quiet
Comment from Hotel Management
4 May 2024 by Lea, Hotel Management
Hi, Stephanie! We're delighted to hear that you enjoyed our neighborhood and found it to be a peaceful retreat with convenient dining options nearby. Ensuring a clean, safe, and quiet environment for our guests is always our priority. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!
by A verified traveler
Love the Porch
Posted 29 Apr 2024 on HotelsLOVED the location and the front porch was perfect! As a single women I would probably not stay here alone again, as someone knocked on my door for an hr starting at 2:30AM However, I thought it was a lovely home and absolutely would recomend it to a couple on a budget that wants to be close to the Jazz Fest or any other New Orleans activities!
Comment from Hotel Management
4 May 2024 by Lea, Hotel Management
Thank you so much for your kind words about our location and front porch! We're thrilled to hear that you enjoyed your stay overall. At the same time, we're sorry to hear about the disturbance you experienced, and we'll certainly look into ways to improve security. We appreciate your recommendation, Traci, and hope to welcome you back again soon!
by A verified traveler
Posted 17 Apr 2024
What a great location, only a few feet from the canal street tram so easy access to anywhere in the city.
Comment from Hotel Management
18 Apr 2024 by Lea, Hotel Management
Wow, thank you so much for your review, Milton! Being close to the Canal Street Tram must have made getting around New Orleans a breeze. We'd love the opportunity to welcome you back anytime :)
